Windows 7 forum

Question

Got a Call from Windows Technical Department !

by Sanguine_about_denouement / September 10, 2012 7:37 AM PDT

I recently received a call from an Unknown number. The person was
claiming that he was from Windows Technical Team. I don't know from
where did he get my phone number and email address.

He told me that my computer is affected with Malware and suspicious
viruses. He told me to check the following folder in "Computer
Management" window:

EventViewer->WindowsLogs->Applications.

There I see lot of red color errors icon listed and he told me that
my personal information is going out of my computer online,like
my passwords, documents etc.


I'm skeptic about this person.

He was asking me to download TeamViewer software on my computer
but I didn't do it for the time being and asked him to call me on Friday.

The following is the website he was referring me:

http://www.teamviewer.com/en/index.aspx

What do you think guys about it? Should I trust this person?

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All Answers

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here is the name, phone number, and company of the caller
by braveeli / March 11, 2013 2:05 PM PDT
In reply to: Absolutely not.

I got a similar call today, and the callers are getting more sophisticated. He claimed he was "Peter Michael" of the Windows Technical Department of Technolog Solutions, based in California, and that his phone number was 424 256 3700. However, he did not want me to call back, and said he would wait on the line until I could find the information he requested. When I said that his detection systems must be very good to detect that we had a Windows based virus because all of our computers were Macs, "Peter Michael" hung up abruptly
The phone number he provided checks out as being in southern California, but there is no website for a company called Technolog Solutions.

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Answer
NO!!!!!!!
by Bob__B / September 10, 2012 8:07 AM PDT

M.S. does not call people.

I smell a scam.........nuff said.

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Answer
Did you have number recognition on?
by Kees_B Forum moderator / September 10, 2012 8:18 AM PDT

If it was a USA number, contact the police.

And don't take up the phone when they call, whereever they call from (most likely China or Russia). Even better, take up the phone and turn the volume of your stereo high, so they can enjoy the music for a while before trying to put malware on another PC (of a more naive user).

Kees

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Here's the tune I play for some calls. Link only.
by R. Proffitt Forum moderator / September 10, 2012 8:19 AM PDT
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PS. A clip for levity
by R. Proffitt Forum moderator / September 11, 2012 12:34 AM PDT
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The number was unknown
by Sanguine_about_denouement / September 10, 2012 9:36 AM PDT

Thanks a lot everyone for your replies. It really helped me.

By the way, the there was no number displayed on my cell phone. It just says, "Unknown" on my mobile screen.


Can I still report to Police? I'm located in USA.

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Re: police
by Kees_B Forum moderator / September 10, 2012 7:36 PM PDT
In reply to: The number was unknown

Doesn't make much sense. They can't do anything with it.

Kees

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Answer
Absolutely NO!
by mchainmchain / September 10, 2012 7:28 PM PDT

Just five minutes of my time using web-based website scanners produced the following:

hxxp://www.teamviewer.com/en/index.aspx (modified to prevent accidental exposure to unsuspecting viewers)

http://www.urlvoid.com/scan/teamviewer.com/
http://www.scumware.org/search.scumware

Actual preview of site without actually visiting here: http://urlquery.net/report.php?id=172712 (click upper right corner for site preview).

Always be suspicious when cold-called out of the blue; if you did not initiate, then likely phishing is involved.

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Answer
Definitely a scam!
by Michael_Dwells / September 13, 2012 1:56 PM PDT

You should NOT. That's another case of this so-called fake Microsoft scam. These scammers tell you there is a virus in your computer and that it'd crash your system down unless you remove it immediately. But don't be fooled. Be aware that Microsoft will never call you about your computer, much more know there is a problem with it. The call is a scam and you should never disclose any information to the caller.

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Answer
Report them to the authorities!
by Michael_Dwells / September 13, 2012 1:58 PM PDT

And I think it is important that you report this caller and his phone number to http://www.callercenter.com and the FTC in an attempt to shut the scam down. They could still be calling and be able to scam others unless they're caught.

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Answer
Aussies get the call too
by Vaycee / September 14, 2012 3:39 PM PDT

We probably have one or two calls a week like this. I have strung them along on occasion (they usually suggest you go to the START button and I say I don't have one, then after a while tell them I teach computing to seniors and they hang up), but mostly I ask how they know I even have a computer!!!! Then if they have an answer for that I ask which of my many computers are they talking about and which make!!!! They hang up!!!!

As advised - don't respond to cold callers supposedly from any organisation with whom you do business - Microsoft, government agencies, banks, credit card companies - the spiels always sound very plausible, but as mentioned earlier these organisations do not call you or email you asking for detailed information which they already hold.

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Answer
Phony callers
by pauly1651 / March 15, 2013 12:20 PM PDT

Microsoft will never waste the time or money to call anybody.
Any outside caller can not know if you have a computer or not.
Either hang up or play some real loud acid rock into the phone for them.

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Answer
"Microsoft Technical Depatment?"
by darin23 / March 21, 2013 3:26 AM PDT

Hello,
I just received the same call from "Windows Technical Department". The man was obviously Indian by his accent.

I asked him several times , " Are you Microsoft?" He replied "Windows Technical Department". I asked him again and again. Then I told him he is lying , Microsoft does not and cannot call people because of "viruses" on their computers. He then quickly hung up on me. Obviously a SCAM. Dont be suckered in. His number is 284-621-5493. Area code 284 is the local telephone area code of the British Virgin Islands (BVI).

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Windows Operating Systems Technical Department
by carsonjane / September 11, 2013 3:06 PM PDT

I received a call today from a man with a East Indian accent who said that my computer has sent many error messages to their department and I needed for him to fix it right away because it had malware in it from updates from Microsoft and I should never install any updates from Microsoft. I told him I had company and that he could either email me a number where I could reach him after my company left or he could give me a number while I was talking to him. The telephone number he gave me was 209-975-7123 which is a Modesto, CA area code.

After arguing with him for 10 minutes that I would not turn on my computer. That I would not let anyone work on my computer who called me. And if I did have a problem that my anti-virus program had missed then I would take it to my computer shop and have them fix it. He abruptly hung up. I could tell this was a SCAM from the start because there is always a short silence before anyone ever says anything because they are calling two numbers at once in case one is busy or no one is home.

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Answer
Just got this call. Still happening!
by duffman857 / January 11, 2016 1:31 PM PST

Just got a call from "unknown" number - Jordan from Windows Tech Support calling about a problem with my Windows computer. When I told him I didn't have a Windows computer, he said "well what kind of computer do you have?" I said "This doesn't sound right" and he hung up on me. Clearly a scam, but not sure what he was going to do.

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Answer
Windows Technical Department SCAM report to FTC 8773824357
by Jasonb0007 / January 21, 2016 10:25 AM PST

I just got a call like this today for the 2nd time this week. I have have been in the telemarketing industry for many years and I can tell you this is 100% a scam.

What to do? Tell the rep you dont feel comfortable giving him your PC remote access since he called you and that he should give you his call back number and you will call him right back. Once you have a call back number, call back to verify that its indeed the number of the person who called you. Now call the FTC at 877-382-4357 hit option 1, then option 8 to report the scam.

This is a scam going on here in the USA for years we need to stop this scam from fellow citizens who arent savvy enough not to give these scammers your PC access. It is our (the ones who know its a scam to get a call back number to properly report it. to the FTC at 8773824357 option 1 for English, then option 8.

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The FTC may be unable to help.
by stivostenberg / April 28, 2016 10:45 AM PDT

Thanks for the advice, Jason, but it will not prove effective for me. The folks calling do not have a legitimate CallerID number, and will certainly not give me a number to call them. Even if they do I also question whether they can be prosecuted. They never claimed to be Microsoft, they are "windows technical department". They may be the "Windows Technical Department" at scammersRus. So they are not lying. They also do not say my computer IS infected, they say it "could be" infected, which again is not a lie. This scam is well crafted to avoid saying anything untrue, while misleading people into making dangerous and unfounded assumptions. I may have to spin up a VM with Windows and watch what they do to it. This is not just Joe Scammer calling. This is a Big Business that is skirting the line of illegality and has sophisticated call centers, multiple employees, and obviously they are tracking the calls they make as they offered to call me back when I get home. The accents are clearly Indian, so we have a good idea where they come from.
These guys are smart and organized. I doubt there is any legal recourse you have to shut them down. I am betting they even have a strong legal team that is advising them how to set things up to avoid being prosecuted.

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Answer
MS will never call you
by orlbuckeye / January 22, 2016 4:43 AM PST

If you have a OEM (dell, Toshiba, Lenovo and the others) computer they are the ones that support your PC not MS.

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Scam still going on
by limebasin11 / May 3, 2016 10:17 AM PDT

Just got a call from "Windows technical support". Said there was something wrong with my computer as they couldn't download the latest updates to it. Indian accent by the way, and delay before he started talking when I answered the phone. I told him my computer was shut down. He tried several times to get me to turn it on. Finally he said O K. and said he would turn off Windows to my machine. I told him if I had a problem with Windows I would call support. SCAM. A new variation.

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Same Scam, Same Indian voice
by AJartist / July 12, 2016 12:30 PM PDT
In reply to: Scam still going on

This is two stories:
February 2015 I followed an online link for Epsom Printer Tech Support. I got the Indian man who (as related above) showed me parts of my computer that were supposedly visible to anyone and seriously threatened my security. At this point I'm believing him because he answered my call saying, "Epsom", then said he was redirecting my call to Click Support, which I assumed was the tech dept. Click Support became like quick sand. Jumping to end of this story I got my credit card company involved in negotiation. Click Support said they first had to review the recorded conversations for 12 hours. They never returned calls, I had to stay on top of them. The thing that saved me was that they misrepresented themselves, but even with the credit card company's assistance it was no slam-dunk. I got a new credit card.
Second story:
Yesterday and today, July 11 and 12, 2016, I got the same persistent Indian man, recognized his voice. He called 4 times even though I hung up on him. His story now is that he was addressing a pop-up window that he claims came up several days ago on my bank site. I said there was no pop-up window on my site. I asked what company he represented, he said, "Windows Technical Support". When I replied I DON'T EVEN HAVE WINDOWS! He hung up. I want to warn others.

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Called from Windows Technical Department-FAKE
by ddelg003 / May 27, 2016 11:30 AM PDT

Just got a call as well clearly the guy was not American, had an "Indian" accent. I asked from where he was calling and a number and he said New York and from Windows Technical Department and the number he gave was 1-800-102-1100, obviously a scam, i hung up after he said he was transferring me dept to get into my computer, ridiculous

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It's a scam. Here is the recording of their call with me
by UnTigreGrande / June 6, 2016 4:13 PM PDT

This is a total scam. Typically if you try and record it they hang up immediately. I was able to spend a few minutes with this particular specialist. I stumbled a bit because I don't have a Windows computer and a few other things, but I kept her on the phone for a couple minutes to hear the BS that they're selling.

The recording is here if anyone is interested: https://goo.gl/BqhfeF

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Windows Tech Support scam
by Colourred / June 8, 2016 8:16 PM PDT

I got a call June 6th and June 8th.

I was suspicious but I had called Windows about a problem last week and was promptly helped via remote access and found the process easy and efficient.

So I thought I would give the caller time to explain. Sadly I did allow him remote access via a website and he tried to convince me of the malware and problems I had and he opened a Microsoft web page to show me what Windows OS were no longer supported which didn't apply to me so I was really nervous. Then he wanted me to purchase his antivirus service at $199/yr or $249/2yr or $299/3yr. He did not want to let me off the phone without committing so I knew this was a bad deal, but he did give me a number to call him back.

BTW - the second call had a local area code - Maine - but the accent was, again, distinctly Indian, and since Maine ranks 50th in diversity, it is highly unlikely he was calling from Maine. I hung up.

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Answer
Window IT Scam Calls
by agbowes / June 11, 2016 10:49 AM PDT

Been getting these almost daily. Two words I say when I hear "This is Batwwammi from Windows IT" - F*&k You.

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