Spyware, Viruses, & Security forum

Resolved Question

Getting rid of Panda Security

by dulce48 / August 20, 2011 6:49 AM PDT

Hope someone can help. I purchased a Norton Security system with my HP laptop,os. Windows 7, and it gives me the option of installing it on a second PC. My other PC, os. Windows XP, had an older subscription version of Panda security (unused for several years). Norton won't allow an install with the Panda still in place, although I have tried several times to delete it from the remove/install utility. I'm about to renew my Norton subscription and would like to install it on the older PC but can't seem to get rid of that @#$% Panda. Any ideas? Thanks.

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All Answers

Best Answer as chosen by dulce48

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Red Faced Frown
by dulce48 / August 21, 2011 8:22 AM PDT

You LOOK really mad! It was nothing personal, you know...

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LOL! Not really mad.
by MarkFlax Forum moderator / August 21, 2011 8:35 PM PDT
In reply to: Red Faced Frown

Honest! Happy

Mark

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Answer
Try Revo Uninstaller
by MarkFlax Forum moderator / August 20, 2011 6:58 AM PDT
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Back to no Norton...
by dulce48 / August 21, 2011 8:20 AM PDT
In reply to: Try Revo Uninstaller
Hello, Bob, et al ~
Sadly, even though I was successful in ridding my PC of the latent Panda software by clicking on one of the appropriate links in Carol's reply, (seemed the simplest thing to try first), I neglected to first uninstall the Microsoft Security Essentials virus protection that had been working previously. I don't have to tell any one of you how badly the computer was behaving. My husband was NOT happy (his PC). Ended up, after a lot of time spent screwing around, uninstalling the Norton. Now things seem to be working well and he's happy again. Oh, well. Perhaps I'll try the Norton on his PC again at some point, since I just renewed my subscription through September '12 on my laptop (3 downloads came with the original software). Is Norton notorious for this kind of thing?
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Answer
Uninstall
by bob b / August 20, 2011 9:33 AM PDT

Sometimes products won't uninstall with add/remove because their active.
Sometimes a boot to safe mode and then use add/remove does the trick.

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Answer
Additionally, Panda offers product removal tools..
by Carol~ Forum moderator / August 21, 2011 3:24 AM PDT

dulce..

If the above 2 suggestions don't help, try whichever removal tool, is appropriate for your XP's Panda version and product year.

http://www.pandasecurity.com/homeusers/support/card?id=55509 - Panda Antivirus (PAV) 2008-2012
http://www.pandasecurity.com/homeusers/support/card?id=23010 - PAV + Firewall 2007

http://www.pandasecurity.com/homeusers/support/card?id=23106 - Panda Internet Security (PIS) 2007
http://www.pandasecurity.com/homeusers/support/card?id=41313 - PIS 2008
http://www.pandasecurity.com/homeusers/support/card?id=60027 - PIS 2009
http://www.pandasecurity.com/homeusers/support/card?id=60127 - PIS 2010

If none of the above applies, try searching Panda's database.

Best of luck..
Carol

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Bye-Bye Panda!
by dulce48 / August 21, 2011 6:13 AM PDT

Thank you for your help, this did the trick! I was able to successfully install Norton 360 on my older PC after numerous frustrating attempts. Appreciate you! Grin

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Great work
by MarkFlax Forum moderator / August 21, 2011 6:17 AM PDT
In reply to: Bye-Bye Panda!

Well done and thanks for letting us know.

I take it you used Carol's suggestion, and not mine? Angry

I don't mind..... Happy

Mark

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