Mac Desktops forum


Getting restart message

by donwatts / April 28, 2013 11:44 AM PDT

On my wife's log in she keeps getting a pop up screen that states the computer needs to be restarted by holding down the power key. It will not function until the computer is shut down and restarted. It does not appear when I am logged on. Running Imac
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Using current Norton and SOPOS anti virus. Any ideas where this is coming from?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Getting restart message
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Getting restart message
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
So you managed to installed TWO anti-virus?
by R. Proffitt Forum moderator / April 28, 2013 1:28 PM PDT

I understand folk are very nervous about a virus but until we find an Apple Mac OS X virus why is this installed and why TWO? The folk that support such should write "There can only be one."

Collapse -
A little more detail is required here.
by mrmacfixit Forum moderator / April 29, 2013 2:05 AM PDT

What is it that your wife is doing when the Restart screen appears?

Can she reproduce the error message at will?

Please remove Norton and Sophos, they do nothing for you except hog your processors resources


Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

Smart Home Help

Light bulbs you shouldn't buy

There are plenty of dimmable LED light bulbs, but make sure you don't buy the ones that flicker when you dial them down.