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Get error "unexpected error occured in AVG"

by lascott7 / April 5, 2011 3:02 AM PDT

Windows 7 Ultimate
AVG Anti-Virus Free 2011

I tried to update or open the program on my hubby's computer and everytime I do, I get: 'unexpected error occured in AVG. Would you like to send diagnostic data to the AVG Tech Support department for further analysis?'

I can scan but cannot open its interface and update nothing. Can someone please help?

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RE: Unexpected error
by Dusan_AVG / April 5, 2011 3:35 AM PDT

Hello lascott7,

Please provide us with the following so we can investigate the error:
- Few recent AVG dump files from this folder:
C:\ProgramData\AVG10\Dumps
- All AVG log files located here:
C:\ProgramData\AVG10\log
- MSinfo output.

Upload requested files and outputs to your favourite online storage service and provide us with link.

Afterwards you could try to perform full reinstallation and inform us if the issue was resolved.

Thank you

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please check the problem in my system also
by love_hemant_21 / March 30, 2012 5:44 PM PDT
In reply to: RE: Unexpected error
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Re: please check the problem in my system also
by Ondrej_AVG / April 1, 2012 4:27 PM PDT

Hello love_hemant_21,

Analysis of provided information did not point to any conflict application, but summary of event protocols showed also many crashes of other used applications on your computer, which could point to a hardware issue.

I would recommend to check your hard-drive and memory modules for errors.

Then please reinstall AVG completely.

What is the current situation?

Thank you

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I got that error too
by Bennypr0 / March 16, 2012 8:18 PM PDT

I've been using AVG free 2012 for more than three months now and it worked pretty good.But last night I did the update of it and a bit later ''unexpected error in AVG'' message appeared,just like lascott7.I am using winxp SP 2.Is this issue going to be solved ? Is it dies to my pc or update definitions ? To whom should i send link of updated dumps,logs and msinfo ?Please respong.Thanks in advance.

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Re: I got that error too
by Ondrej_AVG / March 18, 2012 5:21 PM PDT
In reply to: I got that error too

Hello Bennypr0,

please be informed that mentioned error is globally used when some AVG process crashed (it is not related with one exact issue) - How-To article about this error at AVG Forums

Please mention the link to gathered and uploaded files in your next reply or open my CNET profile and send me the link by an email (or any other AVG moderator here on CNET AVG Forum).

Thank you

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