Hey Stryder, I've not had a problem with the 4 Gateway computers I purchased in '03. Two are lap-tops (for myself and my wife) and two are desk sets that I purchased for my son and grandson.
Tech support, on the rare occasions I've had to use it, has been quite good. Overall I've had no complaints with Gateway products or service.
Re: Your comments concerning the Gateway NX860XL, it does seem too good to be true but given my good experience with Gateway I decided to go for it. Sooooo...on 03, March I ordered an NX860XL (I DO have a need for such a machine) and I'm anxiously sitting here waiting for delivery. Unfortunately, there are apparently many others who believe as we do. As a result, the demand has been so high that the ETA is 03, April. Oh well...
Does anyone have experience, good or bad, with the Gateway