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Gateway Desktop GT series - I can't do a factory reset

by Souljuh1992 / January 24, 2013 4:29 AM PST

As said in the title, I have a Gateway desktop GT series, gt5473e to be exact. I am trying to do a complete factory reset, wipe everything out. I have tried system restore from the control panel with no success, with information from a site on Google I have also tried alt + f10 at boot up, then selecting HDD and hitting alt + f10 again, again with no success.

I have absolutely no idea what to do, the Gateway website tells me to use the Gateway recovery program but I can not find it anywhere on the computer. I got the computer from a friend who's family had completely trashed it with viruses, downloads, all sorts of plain old junk. I will continue to try different methods and I really hope someone can help me out.

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All Answers

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Well "system restore" is not "factory restore."
by R. Proffitt Forum moderator / January 24, 2013 4:35 AM PST

Try this. Look for Gateway's or Acer's Erecovery on the menus and see if you can make recovery media. Then you boot that.

If you can't do that, then try the old BIOS defaults and try alt f10 one last time.

Remember that factory restore is rather fragile. It's a bit easy to break. That's why we make the recovery DVDs or order them since this is cheaper than buying Windows.


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by Souljuh1992 / January 24, 2013 4:54 AM PST

I tried searching again to no avail. The only thing related I can find is the Backup and restore Center. When I go to restore to a previous date (The earliest being about a year or so ago, although the computer is much older) it starts the restore wizard, shuts down, reboots and continues to the same exact start up screen, and eventually an error pops up saying it could not be completed due to one of the following: a power failure, a system error, or system reset.

Also, I've tried the f10 method several times, it brings me to an error screen which will allow me to either start up normally or repair the computer(recommended.)

When I select the obvious option of repair the screen just blinks and stays at the same error message, then it gives a 30 second countdown to an automatic selection, and once the countdown completes it starts all over again.

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The backup and restore center is not Factory Restore.
by R. Proffitt Forum moderator / January 24, 2013 5:22 AM PST
In reply to: Reply

Since you don't have the factory restore option you appear to need restore media. Look around one last time for that and if not, order the restore media.

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(NT) Try F11 during bootup
by glb613 / January 24, 2013 8:03 AM PST
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Another thing you might try.
by mopscare42 / January 24, 2013 12:16 PM PST
In reply to: Try F11 during bootup

My niece had a Gateway computer that I did a factory restore and if I remember right I had to hit either alt f10 or alt f11 at the same time to get into the recovery partition. Once there it gave some options of what I wanted to do.
I don't know the model number of her computer so yours could be different.

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This is what Gateway says to do.
by mopscare42 / January 24, 2013 12:27 PM PST
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