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Question

gateway all-in-one shuts off

by cowsgomoo29 / December 27, 2012 7:46 AM PST

I have a Gateway All-in-One PC. When we leave the computer idle for a while and come back to it, when we wiggle the mouse to turn the screen back on the computer shuts off.



There are no power saving options set.



The computer has been cleaned to make sure it was not overheating and it isn't. It works fine even if we use it for hours and hours on end. But if we leave it for 3 or 4 hours and then come back and wiggle the mouse to turn the screen back on it just shuts off completely. No power at all. Its like someone pulled the plug.

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Clarification Request
No model number
by R. Proffitt Forum moderator / December 28, 2012 1:12 AM PST

So I can't do any research. If it's many years old, you find you replace parts but we always restore to factory first to see if it's a damaged OS issue.
Bob

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Here's the model number ZX6800
by cowsgomoo29 / December 28, 2012 10:30 AM PST
In reply to: No model number

It is a ZX6800 Gateway All-in-One

We have done a format reinstall of windows.

We have dismantled it and cleaned all the fans and the heat sinks as they are on top of the monitor.

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So it's about 3 years old.
by R. Proffitt Forum moderator / December 28, 2012 3:08 PM PST

Since you were successful in the reinstall of Windows, unplug ALL USB things since printers can cause this until all the drivers are updated.

If you watch http://www.youtube.com/watch?v=WMEn-eWKDeQ you find it does need deep cleaning after a year or 2.
Bob

PS. The heat sinks are inside. I often have to replace the heat sink compound.

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