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Frustrated - CNet Download with incorrect SN

by linnyellis / July 12, 2012 5:24 AM PDT

Yesterday I purchased Magix Photostory MX11 via CNet. I paid for V11 but the SN/Key that was sent to me with the download was for V10 - a downlevel version. The SN will not work with the SW that I puchased and downloaded. To make matters worse, I cannot find any type of support for CNet other than by email - and that link on the CNet tech support website is not working! I contacted Magix in Germany and was told they couldn't do anything about it because I purchased through CNet. The actual email and download came from "TrialPay" and they deny responsiblity.

Can anyone help me or put me in touch with someone at Cnet?

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All Answers

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Is it this one?
by MarkFlax Forum moderator / July 12, 2012 5:39 AM PDT
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I have created a proxy support ticket for you
by CNETSupport / July 12, 2012 9:32 AM PDT

Hi linnyellis,

I have converted your post into a proxy ticket in our support system so that we may better assist you; you should receive an e-mail to let you know that the ticket has been submitted, and another e-mail will alert you to our response, which you may expect shortly.

In the future, you may submit support tickets directly through our support web site by following these steps:

1. Go to
2. Click on the "E-mail Support" tab.
3. Enter your e-mail address.
4. Fill in the "Subject" and "Details" section with a description of your query or issue.
5. From the "Category" drop-down menu, choose the best option (in this case, that would be "CNET Downloads").
6. Click the "Continue..." button.
7. Be sure to click the "Finish Submitting Question" button if none of the suggested links in the pop-up window help resolve your issue.

If you encountered a broken contact link anywhere, please let us know the exact location of that link and we will get it fixed as soon as possible.

CNET Customer Help

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