Most ethernet cards require you to install a driver so your best bet is to tell them to return the PC to the knowledgable tech friend for a checkup.
In other words, the machine needs to be checked out by a tech. If you are just starting your journey in PC repair, what you need to know won't fit in this small space. It's probably why folk get a new pc rather than deal with a dead one.
They have AT&T DSL
They are using XP
It is a 4 year old amd computer made for them by a knowledgable tech friend
They have upgraded their modem
They have spent hours on the phone with AT&T
They have had an AT&T tech person over
The internet connection to their laptop works perIfectly
The internet connection to their desktop does not work at all
It was suggested that it might be the ethernet port that has failed.
It has also been suggested that it might be a virus.
Is this a likely senario?
What other possabilities are there for this situation?
Is replaising the panel that holds the ports very difficult?
I thank you in advance for any help