Office & Productivity Software forum

Question

Free Web Based Help Desk Software

by Bengal313 / May 20, 2013 12:42 AM PDT

Looking to implement a free help desk / ticketing system for our IT department. Which one would you guys recommend?

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All Answers

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Answer
I suggest doing the usual.
by R. Proffitt Forum moderator / May 20, 2013 3:12 AM PDT

Use google to find and then try a few. All are free so you can try them until you find the one you like.

In parting, all posts with spam links will silently vanish.
Bob

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Trying them!
by Bengal313 / May 20, 2013 6:24 AM PDT

I will try a few. But I thought I ask the people's opinion on which ones to try. There are too many to go and install and try. I'm sure there are people that have tried them. I would value there opinions.

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We didn't need any of them.
by R. Proffitt Forum moderator / May 23, 2013 4:59 AM PDT
In reply to: Trying them!

Since our IT staffers also write code and we have databases, the item is truly trivial to them. I understand that many IT staff are simple support folk and if your needs are the usual then you should find a working system in just 2 or 3 attempts.
Bob

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What you guys think?
by Bengal313 / May 23, 2013 7:00 AM PDT

What you guys think of OSticket?

We are just looking for something with the capability for ticket entry, solution articles, ability to attach docs to ticket and solutions and finally some sort of report creator.

TY

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Open source. Has online demo.
by R. Proffitt Forum moderator / May 23, 2013 7:04 AM PDT
In reply to: What you guys think?

What's not to like?

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Widely Used?
by Bengal313 / May 23, 2013 9:42 AM PDT

Is this one popular and widely used? I just want to implement something that a year from now will be discontinued and no development.

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Correct!!
by Bengal313 / May 23, 2013 9:53 AM PDT
In reply to: Widely Used?

I just don't want to implement something that a year from now will be discontinued and no development.

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It's open source.
by R. Proffitt Forum moderator / May 23, 2013 10:33 AM PDT
In reply to: Correct!!

There is never any assurance it will be continued or developed. If this is a concern, why would you want free or open source? How else to assure this without paying?
Bob

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