Computer Help forum


Folders Locked

by hollowed454 / November 22, 2012 5:12 AM PST

I have no idea what happened honestly. Malewarebytes and my antivirus programs don't show any kind of virus's. However for whatever reason the "My Music" "My Pictures" and the "My Videos" folders have what appears to be a hidden shortcut and an additional folder with a lock on it. If I click either one it pops up with a message saying "is not accessible. Access is denied" I can get to the folders with no problem if I go through the links on the start menu so it's basically just a minor annoyance but still would like to figure out what happened. Thank you

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Folders Locked
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Folders Locked
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Shortcut issues
by mchainmchain / November 22, 2012 5:25 AM PST
In reply to: Folders Locked

Right-click the problem(s) shortcut and click Properties in the drop-down. I assume the ones with the problem are on the desktop.

What does it say? What does the Target path say? Check your sharing tab as well, and post back what you find.

NEXT: Right-click your shortcut using the Start Menu and do the same as above. Are they the same?

Collapse -
Folder issues
by hollowed454 / November 22, 2012 6:04 AM PST
In reply to: Shortcut issues

That's part of the problem. The shortcuts are actually listed in the "documents" folder right with the folders that are locked. I right clicked on the shortcuts and went to properties like you said. It doesn't list anything as a target path and on sharing it says "not shared" I clicked it to share with myself but still getting the same message.

When I click properties on the shortcuts in the start menu they are different. In the start menu folders it just lists "library"

I included some links to screenshots so you can better see what I'm seeing. I'm horrible at explaining Happy

Collapse -
Thank you for the pictures
by mchainmchain / November 22, 2012 1:01 PM PST
In reply to: Folder issues

Running XP Pro SP3 here tho.

Images of file paths for XP a little bit different from what appears to be Win7, but the same principle will apply:

(Click the Download button to download the file so you can see it for both files)

In Win7 personal files are kept in Libraries and these can be set in many different ways.

This link may help you understand:
Also this:

We are trying to restore everything back to default. Using the target/location (win7) path you would attempt to use the default location to get the desktop to be the same as the start menu. Note there is a 'Default' reset button in XP. and also in Win7. This should work for you.

Otherwise, if it fails, malware on your system may be a cause.

Try Grif's tools here to see if this helps:

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


$16,000 used SUVs

Whether you like your SUVs cute or capable, or some blend of the two, we've got a wide variety of choices in Roadshow's first collection of Editors' Used Picks.