Browsers, E-mail, & Web Apps

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FlashPlayer and IE not recognized

by mobkins / May 10, 2009 11:52 AM PDT

Recently, websites with video requiring flashplayer tell me I need to install flashplayer. I have flashplayer10 installed. I've used the Adobe uninstaller and re-installed. The installed files seem to be there (in windows\sytem32\macromed) and the adobe install site said installation was successful. Websites still don't recognize FP. Also, at abc.com, their full episode player didn't recognize my Internet Explorer, saying it only worked with certain browsers, such as IE. Are these problems linked?

Any advice would be greatly appreciated.

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What version of IE are you using?
by John.Wilkinson / May 10, 2009 12:10 PM PDT

It could be you upgraded to IE8, offered automatically now through Windows Update, which has known compatibility issues. If you are using IE8, try uninstalling it, automatically reverting to IE6/IE7, and see if that resolves the problem.

Let us know.
John

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IE version
by mobkins / May 10, 2009 3:17 PM PDT

No, I'm still using IE 6. I do Windows Update manually, and I've never installed IE 7. The Adobe site says there's a problem with Windows Registry permissions, but the specific technote they refer to no longer 'exists on this server' and I haven't been able to find it yet. They and MicroSoft talk about downloading an executable that allows an administrator to make changes to registry bu running a command executes a txt. file of commands, but I haven't seen a specific set of commands for my issue (MS refers to Update not working) so I haven't tried that. I followed some directions into the registry looking for what they called a "killbit', but the string I found = 0. My mcafee says 'SystemGuards have allowed a onetime change' several times within a minute back in Feb., all having to do with the msiexec.exe process, the details talking about unauthorized changes to ActiveX. I noticed when I tried to reinstall flashplayer, something about msiexec flashed across the screen. Could that have anything to do with my problems?

Thanks

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Have you tried another browser
by MarkFlax Forum moderator / May 10, 2009 8:48 PM PDT
In reply to: IE version

other than IE?

EG, Firefox, Safari, Opera, etc.

While John may answer your questions specifically, I wonder if IE6 is now getting a bit old in the tooth for many web sites who have to upgrade their content, (players), to keep up to date.

Is there any reason why you cannot upgrade to IE7?

Mark

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There it is.
by R. Proffitt Forum moderator / May 10, 2009 10:22 PM PDT

"My mcafee says 'SystemGuards have allowed a onetime change' several times within a minute back in Feb., all having to do with the msiexec.exe process, the details talking about unauthorized changes to ActiveX. I noticed when I tried to reinstall flashplayer, something about msiexec flashed across the screen. Could that have anything to do with my problems?"

This passage is now all too common as we block this or that with protection software. Since you run mcafee I'd look to mcafee and have them tell you how to allow the needed changes. As to the registry that was not the issue last time I encountered your issue. It was just the protection software doing its job.
Bob

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