Computer Help forum

Question

flash causing BSOD in windows 7

by speedyturtle4 / May 22, 2013 4:18 AM PDT

when watching flash videos my computer crashes and the Blue screen of death comes up. This happens regardless of the browser I'm currently browser.

Machine name: SHAVER-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 11/16/10 18:59:05 Ver: 08.00.15
Processor: AMD Phenom(tm) II X6 1100T Processor (6 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 2949MB used, 13429MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007db2028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b4342000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000c0000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: FlashPlayerPlu

CURRENT_IRQL: f

STACK_TEXT:
fffff880`009bab08 fffff800`03615a3b : 00000000`00000124 00000000`00000000 fffffa80`07db2028 00000000`b4342000 : nt!KeBugCheckEx
fffff880`009bab10 fffff800`031a9443 : 00000000`00000001 fffffa80`084258a0 00000000`00000000 fffffa80`084258f0 : hal!HalBugCheckSystem+0x1e3
fffff880`009bab50 fffff800`03615700 : 00000000`00000728 fffffa80`084258a0 fffff880`009baeb0 00000000`08ef3c00 : nt!WheaReportHwError+0x263
fffff880`009babb0 fffff800`03615052 : fffffa80`084258a0 fffff880`009baeb0 fffffa80`084258a0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009bad00 fffff800`03608e8f : 00000000`08ef3000 00000000`00000001 fffff880`009baf30 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009bad40 fffff800`030914ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`009bad70 fffff800`03091353 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009baeb0 00000000`5e25d0b7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`03f7fa78 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5e25d0b7


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner

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All Answers

Collapse -
Answer
(NT) I would run diagnostics starting with memory
by wpgwpg / May 22, 2013 4:54 AM PDT
Collapse -
Answer
I would disable flash hardware accelleration.
by Kees_B Forum moderator / May 22, 2013 5:21 AM PDT

Google DISABLE FLASH ACCELLERATION to know how.

Kees

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tried it
by speedyturtle4 / May 22, 2013 5:34 AM PDT

tried it

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You trid googling it and didn't find it?
by Kees_B Forum moderator / May 22, 2013 5:38 AM PDT
In reply to: tried it

Or?

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reply
by speedyturtle4 / May 22, 2013 6:19 AM PDT

I disabled it when this first started happening and it hasn't helped.

Collapse -
Answer
SInce the hardware acceleration failed.
by R. Proffitt Forum moderator / May 22, 2013 11:39 AM PDT

It's time to talk to the machine's maker as this should not fail. I don't see much to go on above so it's a clear warranty issue.
Bob

Collapse -
Answer
problem found
by speedyturtle4 / June 30, 2013 9:52 PM PDT

Fairly certain I fixed the problem. It seems that I had a faulty RAM stick. Computer works fine now that I've removed it.

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