We've had this in the UK for sometime and I have had no problems with it, so I am not sure what difficulties you are experiencing.
Here's how it works in the UK.
Normal log on with Username and Password. Then I am presented with a 3 code window where I have to select 3 characters from a sentence or phrase I had previously provided. The characters are selected by the web page at random and I have to confirm them. For example if the phrase was "Little Bo Peep has lost her sheep", (no spaces), I would be asked to select what characters are for position 3 7 and 10.
Is that the same with you? If so, what difficulty are you having?
Since my online bank changed its log-on to a changing character password (i.e. each time you log-on the third password/security code requests only certain characters--"First, third, last", for example), I cannot access my banking information through Mint or my bank's budgeting program. I had to deactivate in Mint because its repeated attempts to access was causing a block on my account. I can't monitor my expenses/budgeting any more. Right now both the bank (an international one with four initials, the last being "C") and Mint are "working on it". Is there a finance management program that allows downloading of bank/CC info, but would accommodate a different sign-in each time? Any other suggestions? Anyone else having this problem?