Dell forum


Faulty Dell LCD panels?

by rookie73 / March 27, 2013 4:58 AM PDT

Curious as to whether others have had issues with defective LCD panels... My family has owned five Dells, purchased over the past six or so years, and have in general not had too many issues (one, an Inspiron 1520, was not great, but replacement of the hard drive and CD/DVD drive under warranty helped).

Lately though, the past couple have been really lousy quality, and seem to become very old very fast. The most recent was an Inspiron 14R, bought for my son, which has had the LCD panel completely fail without any incident. Of course this happened two months after the warranty expired, and of course Dell will not address it without me laying out $$$$. So I am having a local tech fix it. But I was curious to see if others have had issues with faulty LCD panels in recent Dells.

I think I'm changing teams and going Mac next time...


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All Answers

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I found the Inspirons to be barely acceptable LCD quality.
by R. Proffitt Forum moderator / March 27, 2013 5:02 AM PDT

The office has a few too many Dells and no defectives so far. I don't care for the barely acceptable display quality but for the price it's par for the course.

All the makers have limited warranties and it's quite the exception to see any repair for free out of warranty, Apple included.

I fear you'll be back here lambasting another maker soon.

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Don't mean to lambaste...
by rookie73 / March 27, 2013 5:07 AM PDT

I really was just wondering if anyone has had any experiences with the LCDs. The computer is so recent that one cannot find a refurbished or OEM part to replace it.

Anyway, thanks for the reply.

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And I was wrong too.
by R. Proffitt Forum moderator / March 27, 2013 5:15 AM PDT

There have been failures over the years with the Dells at the office but nothing unexpected when you have a few hundred there. In fact it can put off others if you knew the failures since 99% of the failures are Dell computers but again we have 99% of the computers from Dell so there is nothing to that statistic worth mentioning except some would use that as proof there is some issue.

The only in warranty issue I've ever had is with HP. Very strange they could not repair the laptop plus they walked on the warranty which means I have very little good to say about that brand.

Dell on the other hand has done in warranty work fine and support is just as bad as anyone else. That is, if you have a windows issue for example.

-> If you want the forum members to search for a part, the make, model of the laptop would have to be known and the country too.

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