Samsung forum


Family Story Language Not supported

by MikeStevens38 / January 17, 2013 6:34 PM PST

Hi. I have a Samsung ES700 and am a very new user. When I enter "Family Story" and try to watch the tutorial video, I get a message saying that "the language you're set to is not supported.. and do I want to watch with subtitles"

As far as I know, when I set up the TV I chose English, my language.

So why am I receiving the message.

I'm not too concerned that the language is wrong in this instance but I want to be sure that I have set up thee TV correctly.

Any help will be much appreciated.

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All Answers

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Re: Family Story Language Not supported
by Samsung_HD_Tech Samsung staff / January 18, 2013 1:01 AM PST

Hi Mike,

You can start over the setup. Just reset Smart Hub. And if that doesn't fix it, then you may need to contact your country's support, since I support US customers. If I recall correctly, your model is from the UK, right? If so, here's the appropriate support page:

HD Tech

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by MikeStevens38 / January 18, 2013 6:19 AM PST

Hi HD Tech

Thank you for your rapid reply.

When I setup the set I chose English as my language whenever I'm asked. Yes, I bought the set in the UK. I still get the message that "the language is not supported". Not to worry unless it affects other apps.


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