Computer Help forum

Question

Facebook will not open, how do I fix it?

by Tropicbarb / July 3, 2011 7:21 PM PDT

As of yesterday, I can not get a link to open in Facebook. In fact I can not get it to open at all even if I type in facebook.com I get the message "Can not find server..the page can not be displayed.
What can I do to fix it?
An help will be greatly appreciated.
Thanks
Barbara

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All Answers

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Answer
Tried Reinitializing The Modem/Router?
by Grif Thomas Forum moderator / July 4, 2011 3:03 AM PDT

If you're on a home network, try turning OFF the computer, then turn OFF the router, then turn OFF the modem (if it's separate from the router). Now wait ten minutes, then turn ON the modem, wait two minutes for it to reinitialize with the ISP, then turn ON the router (if it's separate from the modem), wait two minutes, then turn ON the computer.

And just in case it's malware, have you tried scanning the computer with both of the free removal tools below.. It might be a good idea to clean out all the Temporary Internet Files, then run full system scans with the tools.

Malwarebytes Antimalware

SUPERAntispyware Removal Tool

Hope this helps.

Grif

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Answer
You said ...
by Edward ODaniel / July 5, 2011 4:16 AM PDT
" I can not get a link to open in Facebook. In fact I can not get it to open at all even if I type in facebook.com"

Does that mean what it says? You can access facebook but cannot open links within facebook? The second part of your statement "even if I type in facebook.com" would tend to indicate you can't even access facebook.

In the event that the second portion is the correct reading and typing www.facebook.com in the address textbox of your browser results in the message then it sounds exactly like what would happen if your HOSTS file (located in $windir%\system32\drivers\etc and without any file extension) contains a line such as 127.0.0.1 www.facebook.com or 0.0.0.0 www.facebook.com

If others use the computer it is possible they have made use of the hosts file to block facebook users. The file can be edited using Notepad to remove the offending line BUT if this is not your computer I would suggest you ask the owner about it rather than changing it yourself.
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