Windows Legacy OS

Question

eventType: BEX after installing sound forge 8 on XP.SP3

by belinea2010 / October 9, 2012 7:02 AM PDT

Hi All

I have Sound Forge V8.d and I have been very happy with it until now.

Just built a new studio computer and installed Sound Forge.

When I try and open the program, the splash screen opens and then it freezes. An error box pops up that says:

Error signature
EventType: BEX P1: Forge80.exe P2: 8.0.0.128 P3: 44316287
P4: deltasio.dll P5: 5.10.0.5057 P6: 45b8e502 P7: 0000463b
P8: c0000409 P9: 00000000

My computer is based on a Asus P8H77-V motherboard, Intel Core i5-3550 3.30GHz Processor, 16 GB Kingston HyperX Genesis DDR3 Ram and a Corsair 64 GB Solid State Drive.
I run Windows XP Service Pack 3
My soundcard is a M-Audio Delta 2496 running drivers specific to XP SP3

In case the error was in some way caused by my soundcard (P4: of the error message mentions deltasio.dll) I have tried to install Sound Forge V8.d with both the Service Pack 2 and 3 drivers but I get the same result.
I have also tried to install Sound Forge 7.0 which I still have from when I upgraded to V8 and I get the same error.

Can anyone help as Sound Forge is mission critical to me, I use it every day (when it was working).

Thanks in advance

Bel

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All Answers

Collapse -
Answer
I see 16GB on XP?
by R. Proffitt Forum moderator / October 9, 2012 7:08 AM PDT

As you know there can be issues when there is more RAM than XP supports.

Talk to the designer of this PC about that.
Bob

Collapse -
Tried it with only 4GB and the same result
by belinea2010 / October 9, 2012 8:24 AM PDT
In reply to: I see 16GB on XP?

Hi

Thanks for the reply.

I thought of that and i have tried it with only a single 4GB ram stick in and got the same result.

I should parhaps mention that on my old computer I ran 8GB of RAM and sound forge installed just fine.

I'm pretty certain that the problem is specific to win xp sp3 but cant be sure.

From searching forums for the eventType: BEX it seems a lot of people get it with a variety
of different programs.

Collapse -
Sorry but I've yet to trace any failure to "SP3"
by R. Proffitt Forum moderator / October 9, 2012 10:55 AM PDT

The BEX is just a clue along the way to the solution. It is not the one clue that leads to the solution.

Your machine is far outside what XP understands so it's likely you have discovered an issue. Mention all about the old machine is always a good idea. Your choice of course.

I have to ask, if this is mission critical why not head to the maker of this beast and have them work the problems they created?

Or the soundforge support? That's your best shot since "they've seen it all before."
Bob

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