Samsung

Question

Error_model_bind message: why and what to do?

by MK_frustrated_1 / July 13, 2013 12:25 PM PDT

My UN40EH5300 Smart TV was running fine till about 1PM ET today but since then, I keep getting the frustrating "Error_model_bind" error when i try to launch an app (Netflix, YouTube, browser...). The TV detects the wireless network, even connects to it but will not let me launch any app.

I got in touch with not one but TWO Samsung product support agents via chat who asked me to update the firmware (which I did, directly from the TV, so clearly the TV could connect to the Internet!), reset the Smart Hub etc etc. No luck. (Of course, Tech Support "advised" me to call my ISP. )

Nine hours, three resets and several attempts later, I still cannot launch any app.

Seriously, just how crappy can this Smart Hub service be? And what's with mysterious and cryptic error messages? What on earth does "Error_Model_bind" mean to anyone?

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All Answers

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Answer
To me it means the Samsung servers can't be reached.
by R. Proffitt Forum moderator / July 13, 2013 12:54 PM PDT

And it's just my opinion it's a poor design to toss out such a cryptic error as well as mandate we check into a Samsung server to use the web browser or Netflix app.

Again, just my opinion is that Smart Hub and apps need to operate in some diminished mode when Samsung servers/services are not available.
Bob

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Answer
Re: Error_model_bind message: why and what to do?
by Samsung_HD_Tech Samsung staff / July 16, 2013 5:41 AM PDT

Hi MK_frustrated_1,

I'm sorry to hear about this. Are you still having these problems?

HD Tech

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