Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. And from what I can tell, this model is for New Zealand. (Correct me if I'm wrong.) So while I can't help you directly, if you want Samsung help, here's the Samsung New Zealand portal for support on that product: http://www.samsung.com/nz/support/model/UA32EH5306MXRD
But we got a nice little community here that includes people from everywhere in the world, and they might have a few other suggestions to help you out.
Hope this helps you!
-- HD Tech
just purchased Samsung UA32EH5300 worked fine for the first two days until i received a software update, updated it online now my smart hub gives me this error everytime i ty to connect to the internet. Tried factory reset and power cycle but didn't fix the problem..please provide me with solution