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Error 651 in Windows 7, can't get online...

by jat102 / February 5, 2010 5:30 AM PST

Am just opening up my new computer, pre-installed with Windows 7 and have tried to connect via my existing wireless broadband connection, but get this Error 651 message. After a quick web-search (on old dying computer), I see someone suggests renaming a system file. But I am not upgrading from Vista, can't download anything on to the new computer (not online) and anyway am nervous about fiddling wih system files before I've even started. Any advice please? I can't really get much further with anything until I can get online...


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It's rare to see PPPoE in use.
by R. Proffitt Forum moderator / February 5, 2010 5:38 AM PST
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It wouldn't harm to try.
by Kees Bakker / February 5, 2010 5:41 AM PST

- Find a Vista computer with that file.
- Copy it to a USB-stick
- Rename the Windows 7 version
- Copy the Vista version (and be sure to keep a backup copy somewhere!)

If it works, it works. If it doesn't work, it's easy to undo. So it might very well work, and it's totally harmless.

If you feel otherwise, you return the machine (because it doesn't work) or ask them to send a tech to do it (it clearly is an error that they should repair under warranty). But I don't think it's a good idea.

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It feels like a nightmare...
by jat102 / February 5, 2010 5:58 AM PST

I can hardly believe what I'm reading. I am hanging on by my fingernails to a computer with a damaged hard drive in meltdown (has blocked my entire Outlook a week ago which is itself traumatising me) and this new one is just out of the box and I cannot even get online and you think I might need to send it back?! I am no techie and I can't go messing around in the innard of my new computer. I don't want to sound ungrateful but are you really saying the computer is broekn?


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Or get a router to deal with the DSL PPPoE.
by R. Proffitt Forum moderator / February 5, 2010 6:03 AM PST

It looks like you have DSL and just the modem so you get the PPPoE setup nightmares. If you had a router in there it could do that for you.

Another machine will likely do the same given the same steps you did before.

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