Mac OS forum

Question

DVD error message

by jamesroy--2008 / November 21, 2012 7:43 AM PST

Anyone know what this error message means. I'm using Toast 11 and trying to duplicate a copy of Snow Leopard DVD

The drive reported an error:
Sense Key = HARDWARE ERROR
Sense Code = 0x09, 0x02
FOCUS SERVO FAILURE

Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 12 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MP41.0081.B08
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5

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All Answers

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Answer
(NT) How old is your DVD burner
by mrmacfixit Forum moderator / November 21, 2012 7:49 AM PST
In reply to: DVD error message
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DVD error msg.
by jamesroy--2008 / November 21, 2012 8:47 AM PST

New as far as "never used" I bought the Mac Pro from a warehouse overstock sale and the box was never opened. I did successfuly burn a CD, but I thought it may be something to do with trying to duplicate a Leopard OS disk?

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Answer
Try a lens cleaner.
by R. Proffitt Forum moderator / November 21, 2012 9:03 AM PST
In reply to: DVD error message

Then other make media.

Then a new DVDRW drive. Remember that folk dig in their heels on replacements so let the owner try everything else first and don't rack up a lot of hours on this common problem.

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DVD error Msg
by jamesroy--2008 / November 21, 2012 9:29 AM PST
In reply to: Try a lens cleaner.

Don't quite understand the answer. Are u saying replace the DVD burner?

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After two other steps.
by R. Proffitt Forum moderator / November 21, 2012 9:38 AM PST
In reply to: DVD error Msg

Your average consumer will think that drives fail due to use but these are so cheap today that simple aging can kill one. I pay about 20 bucks for a desktop DVDRW and feel it's a bargain even if it lasts a year or two.

Be sure to try the other two ideas first.
Bob

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DVD error msg
by jamesroy--2008 / November 21, 2012 9:41 AM PST
In reply to: After two other steps.

Thanks for the speedy replys. OK how do I clean the lens?

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I use a DVD LENS CLEANER.
by R. Proffitt Forum moderator / November 21, 2012 9:42 AM PST
In reply to: DVD error msg

Try that at amazon.com or your favorite search site.

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DVD error msg
by jamesroy--2008 / November 21, 2012 10:40 AM PST

This is my favorite search site.

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Ok OK
by jamesroy--2008 / November 21, 2012 11:03 AM PST

Thanks for the tip. I'll bite and go to radio shack and get the Maxell CD lens cleaner. What I don't understand is that this Mac Pro was wrapped up and in it's original box in a ware house for a couple years so how did it get dirt on the lens. Only thing I can add is I live in New Mexico where the humidity is -10% never rains for months at a time and the static is enormous. So there really is no sense in dusting the inside of your machine because the static created from the good job of cleaning will just circle around the computer and go back in. It's dry here.
Thanks

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It's not a sure fix.
by R. Proffitt Forum moderator / November 21, 2012 12:12 PM PST
In reply to: Ok OK

It's one of the things we do because 1 in 20 or so come back. The trouble is the service charge is the same either way so we always give it a try.
Bob

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DVD error Msg
by jamesroy--2008 / November 23, 2012 9:11 AM PST
In reply to: It's not a sure fix.

I doubt that it's dirt because the it was in original box sealed inside. Funny thig is it will burn a CD but not a 8GB DVD.

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An 8GB DVD is not the norm,
by mrmacfixit Forum moderator / November 23, 2012 10:23 PM PST
In reply to: DVD error Msg

A regular DVD holds 4.7GB of data.

What brand of DVD are you trying to use in there and what is the stated capacity of the disc?

How does it handle a regular, 4.7GB, DVD?

P

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Good point. DL (dual layer)
by R. Proffitt Forum moderator / November 24, 2012 1:02 AM PST

Is even more picky about lens, age, media and everything. It's sad to read when an owner pushes back on simple cheap steps like the lens cleaning. All it takes is a speck of dust in the right spot.
Bob

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