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DVD/CD-ROM Drive Doesn't Read

by Parker_23 / January 22, 2006 10:59 PM PST

I have a Dell Inspiron 9300 laptop running Windows XP that is only about 4 months old. The DVD/CD-ROM drive has stopped reading music and game CDs and DVDs. The error message I get says that Windows cannot read the disk because it may be corrupted or using an incompatible format. I don't think thats the case since it has been reading everything before. I have not tried to load any programs and I have reloaded the driver for it. I have cleaned disks and tried several different CDs but none are being read. Will someone please tell me all I have to do is buy one of those lens cleaners for my DVD drive. Thanks.

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Do you have iTunes?
by mcrisost1999 / January 22, 2006 11:10 PM PST

I had the same problem. Turns out iTunes was causing the problem. Soon as I uninstalled it, the drive worked.

Unfortunately, I'm still trying to find an answer as to exactly why, but for now, iTunes is out of my laptop.

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Still No DVD/CD-ROM
by Parker_23 / January 24, 2006 2:15 AM PST
In reply to: Do you have iTunes?

I don't have iTunes. But I checked the add/remove programs to be sure.

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Parker, See A Similar Discussion
by Grif Thomas Forum moderator / January 24, 2006 2:28 AM PST
In reply to: Still No DVD/CD-ROM
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Do you have iTunes?
by nguyej1 / July 18, 2006 7:19 AM PDT
In reply to: Do you have iTunes?

I have same problem, after I uninstall ''Ipod update software'' It works fine now. Thanks.

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DVD/CD Drive!!!
by ChAppY87 / January 28, 2006 1:24 PM PST

Hey guys
Im not sure why but my pc wont read my dvd's or cd's i have a dvd/cd burner and it burnt and read files fine a while ago but now it wont even boot from cd-rom at start so i can format. There is a dvd drive in my computer but when i double click on it it wont open the cd and it ask's for me to insert a cd what can i do???

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Why aren't you using your warranty?
by glb613 / January 28, 2006 7:57 PM PST

Make this a problem for Dell to solve.

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