Computer Newbies forum

General discussion

DVD/CD-ROM Drive Doesn't Read

by Parker_23 / January 22, 2006 10:59 PM PST

I have a Dell Inspiron 9300 laptop running Windows XP that is only about 4 months old. The DVD/CD-ROM drive has stopped reading music and game CDs and DVDs. The error message I get says that Windows cannot read the disk because it may be corrupted or using an incompatible format. I don't think thats the case since it has been reading everything before. I have not tried to load any programs and I have reloaded the driver for it. I have cleaned disks and tried several different CDs but none are being read. Will someone please tell me all I have to do is buy one of those lens cleaners for my DVD drive. Thanks.

Post a reply
Discussion is locked
You are posting a reply to: DVD/CD-ROM Drive Doesn't Read
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: DVD/CD-ROM Drive Doesn't Read
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Do you have iTunes?
by mcrisost1999 / January 22, 2006 11:10 PM PST

I had the same problem. Turns out iTunes was causing the problem. Soon as I uninstalled it, the drive worked.

Unfortunately, I'm still trying to find an answer as to exactly why, but for now, iTunes is out of my laptop.

Collapse -
by Parker_23 / January 24, 2006 2:15 AM PST
In reply to: Do you have iTunes?

I don't have iTunes. But I checked the add/remove programs to be sure.

Collapse -
Parker, See A Similar Discussion
by Grif Thomas Forum moderator / January 24, 2006 2:28 AM PST
In reply to: Still No DVD/CD-ROM
Collapse -
Do you have iTunes?
by nguyej1 / July 18, 2006 7:19 AM PDT
In reply to: Do you have iTunes?

I have same problem, after I uninstall ''Ipod update software'' It works fine now. Thanks.

Collapse -
DVD/CD Drive!!!
by ChAppY87 / January 28, 2006 1:24 PM PST

Hey guys
Im not sure why but my pc wont read my dvd's or cd's i have a dvd/cd burner and it burnt and read files fine a while ago but now it wont even boot from cd-rom at start so i can format. There is a dvd drive in my computer but when i double click on it it wont open the cd and it ask's for me to insert a cd what can i do???

Collapse -
Why aren't you using your warranty?
by glb613 / January 28, 2006 7:57 PM PST

Make this a problem for Dell to solve.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.