Have your tech or support look at the area around the power supply on the mainboard. And please start with the GENERIC RESET noted in the welcome post at the top of this forum.
I was moving some things around on my desk when I knocked my laptop's power supply onto my wood floor. It instantly died, and no lights come on, even when I tried my roommates power supply. So, my question is, can dropping a power supply fry the laptop it's connected to?