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Driver for Samsung DTV DMR not available

by mpease21 / August 23, 2010 12:51 PM PDT

I just bought a Samsung 50" plasma 7000 series TV. (Model PN50C7000YF). I connected it to my home network (wired connection), and downloaded and installed the "PC share manager" software v4.2 from Samsung's website. Now, every time I turn on my TV, my PC gives me the "found new hardware" message. It says that it needs to install driver software for my "Samsung DTV DMR". The problem is that I haven't been able to find that software anywhere. My PC's OS is Windows Vista 64-bit.

I finally initiated an online chat session with Samsung support. Long story, short version, according to the Samsung support tech is that Samsung doesn't support Vista 64-bit -- they only support 32-bit.

This is an important detail to know when buying a nearly $2,000 TV which advertises its networking ability. Both PC's in my house run Vista x64. When I asked the Samsung support agent where Samsung discloses the operating system issue, here is what ensued:

"Me: thanks, but i can't find any reference to this in the user manual. can you tell me where to look please?


Me: sorry, all i see on this page under the "software" tab "is that the PC share manager 4.2 program is for "win xp/vista"?

Samsung: win xp/vista: means Windows XP and Vista.

Me: right, and i run vista.

Me: where does samsung say that vista x64 is not supported?

Samsung: Yes, By Default it is 32 bit.

Me: samsung doesn't disclose that. when someone says that they support vista, the implication is that all versions of vista are supported unless stated otherwise.

Samsung: Unless mentioned 64 bit, it doesn't mean that it supports 64 bit."

That was that. The support tech said that Samsung will eventually fix this but they don't know when.

Until (if?) that time comes, does anyone out there know if a workaround for this driver issue?

(PS -- Samsung, if you're reading this will you please (1) fix the problem asap and (2) improve your disclosures/caveats about the operating system issue?)


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Ditto - Same Problem no driver found for Samsung DTV DMR
by tigerwizards / September 11, 2010 1:47 PM PDT

Running Vista SP 2, 64-bit on one Laptop.
Running Win7 Home Premium, 32-bitget Laptop.

64 bit Laptop has the same problem as the originator of this thread. I want to join in the numbers of owners of new Samsung HDTV's that cannot find a driver th system is asking for every time the system starts.

Note: I installed the PC Share Manager on my WIN 7 laptop and everything worked just as Samsung's how to video shows. Even there no mention of 32 bit only.
NOTE: After installing the All Share Manager on the WIN7, surprise the Samsung does show 64 bit Laptop as a server but I cannot open any files as yet.

This exercise of mine confirms the orginators experience and validates that for a 32 bit PC running WIN7 (VISTA's first cousin) the PC Share Manager seems to have the necessary driver because the 32 bit machine never asked for any drivers. it was able to see the TV and share files using Internet@TV and over my PS3. Now I must figure out if the PS3 and the 64 bit laptop can communicate.

SAMSUNG must give us a driver. I sure won't replace m bedroom TV with a Samsung if this is not fixed for 64 bit WINDOWS.

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Same problem here !
by StDemetris / September 11, 2010 7:12 PM PDT

Just bought a new a new Samsung LCD 3D 740 and there's no drivers tha communicate with my Vista 64-bit PC Desktop ! This is quite annoying to say the least.... Samsung ... I m sure you can do better..Really surprised of Samsung's stupidity !

So the only way is to upgrade to Windows 7 ?

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Same problem w/ 32 bit OS
by annsera / September 12, 2010 6:02 AM PDT

I have 32 bit Vista and have the same message. I saw on the Samsung site someone else had the message with 32 bit Vista as well. Therefore, I don't think this is a 64 bit issue. I've installed "all share" several times to no avail. The techs at Samsung are clueless. A level 2 tech told me that the problem was in "my system". She clearly didn't have any idea of what the "Found New Hardware" notification in windows even was.

The thing is, my TV apppears to be able to access network storage and the PC even though this hardware is not installed. So, I'm not really sure what this driver is supposed to do.

However, I'm also having an issue with network storage. I find that if I use USB or a local USB hard drive, then I can watch movies including chaptering, Fast Fowarding, etc. But if I run a movie off of network storage, then I cannot use fast fowarding or even pause. The level 2 supervisor at Samsung invented an answer that fast fowarding would *never* work on any kind of mass storage because "it needs to read the whole movie in before it could do that". Clearly, he was pulling this answer out of one of his darker orifices because it works just fine when on USB. So, if anyone knows what my network storage needs to do or support in order to allow Fast Forwarding and pause when I play movies, I would appreciate suggestions on that as well.

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Resolved demand of system for driver for Samsung DTV MSR
by tigerwizards / September 12, 2010 3:05 PM PDT

I was up all night again. I did something just to stop the nuisances every time I booted with the driver search. Here's what I did (WIN Vista SP 2, 64-bit):
Allow the driver search to run and use the search everywhere
Once the error comes follow the steps to 'stop Windows from looking for this ... again'.
Well that was the end of that.
I am at the other laptop right now, running WIN 7 so I cannot so easily post the steps accurately.

I have not streamed any video to the Samsung. However the media player has a SKIP function along the bottom of the screen on the Samsung. It acts like a jump forward. Use the directional arrows to move along the functions. I am using a Harmony unified remote and it had worked fine for this in Music play.

But first get rid of the nuisance 'Samsung DTV MSR' driver search. Like you said, in spite of it your PC and Samsung networked and shared whatever you have indicated as "shared folders' on your PC.

I now have both laptops looks at each others files, remotely pulling the music library from the WIN 7 laptop to the Library in the Windows Media Player on the WIN Vista laptop. The WINDOWS VISTA machine has also found my PS3 and shows it as an unknown device. I "allowed" it and now the libraries are being shared by each to the other as if they all own and have all this content on the drivers.

I decided I had better things to do with my Sunday but to call Tier 2 for help. It was just a hunch that I could stop this repeated searching and still have the functionality work between the devices. I did a re-start after performing the STOP instruction and made sure the setting change took.

I hope this helps someone.

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I don't think you solved the problem!
by annsera / September 12, 2010 4:16 PM PDT

Regarding simply asking Windows to stop looking for the missing drivers, I think this is merely stopping the symptom, but not solving the problem. The issue here is if something is really missing, not just getting rid of the warning box that it's missing. I agree, though, that the functionality seems to work, but then again, I might be missing out on some functionality that I don't yet realize.

With respect to using the "skip" functionality, none of the functions of the remote really work when I use networked storage. That means pause, FF, chaptering....nothing. All I can do is start from the beginning of the movie and play through to the end. When I bring a movie to the TV on USB or use my USB hard drive directly hooking it to the USB on the TV, then all that functionality works. The manual says something about how this functionality depends on the capability of the network storage server, but gives no indication on what capability it requires. And the tier 2 supervisor has no clue, so I'm probably going to get better answeers from teh general public than from Samsung!

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Same problem as annsera
by huanle007 / January 8, 2011 3:09 AM PST

I have the same exact problem as you. I have mostly MKV files that will not play over the NAS. However, I took the same files, save them on a USB, plug it directly to the TV and they play with no problem. I have a Samsung LN40C560. Also have the same error message about DTV DMR driver not found as other. Though, Allshare seems to work. If you got yours to work, let me know how.

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Same trouble, joining this club, looking for fix.
by anil_mogili / October 28, 2010 9:40 AM PDT

All is explained here and happy to find buddies on this issue, looking forward if Samsung takes any initiative to fix this.

Thank you.

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Where is the 32-bit Vista driver for Samsung DTV DMR
by jphrmn / December 16, 2010 4:38 AM PST

I run Vista 32, and I get the "Found New Hardware" box everytime I turn my TV on. Samsung L2 insists that is a problem with my Vista system. Has anyone found the driver for this problem?

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Version 4.02 or 4.2?
by uscpsycho / December 17, 2010 6:28 PM PST

Where did you find the download to version 4.2? Are you sure it's 4.2 or 4.02?

I couldn't find the software no matter how hard I looked, finally the chat support pointed me to a download and what I installed was 4.03. I would hope this is the most recent version rather than a very outdated version that they referred me to.

Anyhow, I was having this exact same problem with Vista x64 and once I installed Samsung PC Share Manager v4.03 the problem and pop ups went away.

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Almost same issue
by rawjazz19 / December 28, 2010 5:31 AM PST

I had to go through similar frustration but fortunately for me I was using a Vista home version on laptop, and windows was automatically able to locate a driver from internet that let me communicate with the samsung UN55C6300 i just bought. This was my last try as after reading reviews on this forum i was slightly inclined to upgrade myself to windows 7,

Thank God it worked, windows is messy but sometimes its just amazing (as long as it works Happy )

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Win server 2008
by Riftara / December 28, 2010 8:44 AM PST

I have the same issue, on 64 bit Win Server 2008.

Server 2008 can usually use a Win 7 driver, and Vista drivers have worked for everything else when the win 7 drivers have failed.

Has anyone found 64 bit drivers?

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Always get annoying msg, but streaming still works
by dcjoey02 / June 5, 2011 1:38 AM PDT

Whenever I fire up my CPU, I always get the message, but after I cancel the search for the driver, I can always see the TV in my networked devices. Only once did I get a "successful" message, and I didn't do anything special or different than what I always do: let the CPU search for recommended options.

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No need for PC Share software
by jr8r / December 12, 2011 3:52 PM PST

You don't need to install PC Share Manager when using XP or Vista. Windows automatically asks you if you want to allow your TV to connect to your computer through "network sharing". You can use Windows Media Player to play music and videos through your TV by adding those files you want to access through the TV to the "public share" folder on your computer and to Windows Media Player's library. Once you've done that, you can access your music, pictures and videos through your TV unless your computer is off or asleep. The only problem I'm having is that Samsung TV's have a very limited codec library so a lot of media is not supported. They will not update this either. Sad

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