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Driver for HP PSC 1315 not installing properly

by kimada17 / December 9, 2010 8:00 AM PST

I did a search and couldn't find a thread already on this subject, but if there is one, could someone please post a link?

Long story short: The printer in question is an HP PSC 1315, an all-in-one (printer/scanner/copier) that I've owned for several years and has always worked fine - until now. A week ago my laptop that was running Windows Vista died. I tried replacing it with a Mac; major compatibility issues. So I returned the Mac and bought a new laptop that is running Windows 7 64-bit. After many phone calls to HP's customer service, including one that verified that there *was* a driver for this printer for this Windows 7, I located it and downloaded it. But it's not installing correctly.

I've tried three times now (I think; could be more) and the installation always fails at some point. The last time, earlier today, I got a "fatal error" message after which I was told to click "continue" so it could remove the files. I did that, but then later - after (yet another) restart - noticed a shortcut for the HP Solution Center on my desktop. Tried it and discovered the scanning function seems to work (so much for "removing files"). But there's no printing function.

I did notice, on the same page as the driver link, download links for 2 update files. I downloaded those but wasn't sure when in the process to run them. Tried them anyway and discovered they were just diagnostic tools, not updates; maybe the update runs after the diagnostic, but the diagnostic didn't finish.

Since HP's tech support had been so helpful before, I decided to try them again about a half hour ago. It seems my luck has run out; all I got this time was the standard story: This printer is obsolete and they don't support it anymore. Well, if they want to say that I certainly can't stop them, but as far as I'm concerned a working printer - which is what it was, on the previous laptop - is not obsolete. I'm also wondering why HP would offer a driver for Windows 7 for this printer if they weren't going to support it.

Here is the page I got the driver and "updates" from:
http://tinyurl.com/2vqdeg5
(HP link was really long, so I shortened it)

And here are my questions:
- Did I grab the wrong driver?
- If anyone here has gotten this driver to work, how did you do it?

Any other suggestions/info you could provide would be appreciated. I'll check back periodically tonight to see if anyone replies. If I can't get this resolved, tomorrow I'm going shopping for a new printer - and it probably won't be an HP. (Did I mention that the dead laptop was a 2-year-old HP Pavilion?)

Thanks in advance for your help.

-Meg

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Only found 1 file for the driver.
by R. Proffitt Forum moderator / December 9, 2010 10:06 AM PST

And the 2 updates explain what they are for on the web page.

What I do find is that current antivirus suites and firewalls do cause install failures. I make no apology for HP here or the industry.

But without the error message all I can offer is to uninstall the antivirus and firewall software and try again.
Bob

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HP PSC 1315 does not seem to be correct.
by meycan1 / March 9, 2012 5:17 PM PST
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SOLUTION found
by simbiosiz / March 3, 2013 11:27 AM PST

I had this same problem in two laptops, one with Win7 64bits and the other with Win7 32bits. Each one had different issues but I found a solution for both.
My computer are in Spanish so I'll try to translate the different commands as accurate as possible.
In both cases you have to be sure that Windows Update can download and install devices drivers (you can check this in "Devices and Printers" => Right click on your computer icon => "Configuration of devices installation" => Select "Yes, do it automatically")

In both cases (32&64bits) you have to install the .exe file for Win7 drivers "AIO_CDB_NonNet_Full_Win_WW_130_141.exe" even with the error that occurs.

Then, in the case of 64bits, Windows Update should download and install the driver when you click on "Solve problems" on the printer icon in "Devices and Printers".

In the case of 32bits it's a bit more complicated. Neither Microsoft nor HP webpages seem to have support for 32bits windows drivers to this printer, but don't worry. Drivers for Windows VISTA 32bits (yes, VISTA) are as good as originals would be. So, AFTER INSTALLING Win7 drivers "AIO_CDB_NonNet_Full_Win_WW_130_141.exe" you should download WinVISTA 32bits drivers for this printer, and then UNZIP the file (do not install it directly) and from the "Device manager" click on "Update driver" on our unknown device "hp psc 1315", install the driver manually selecting "Search for a driver in this computer" and "Use disk...". You should look for the .inf file "hposcu01.inf" in the unzipped folder of the WinVISTA drivers. After this driver is installed Windows Update should download and install an updated driver.

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