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Draft Folder doesn't show messages in Outlook 2007

by gmakarov / September 19, 2012 6:53 AM PDT

I have a user logging in to Citrix Server (on Windows 2003) to use Outlook 2007. In Outlook web access, he sees all his drafts in Draft Folder and can easily access them, but when he is Citrix, he can see the folder, but no messages.

I had him check Normal and Favorite Folders under View -> Navigation Pane as well as execute outlook /cleanviews but that didn't help.

Please, help!


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All Answers

Best Answer chosen by gmakarov

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That's because.
by R. Proffitt Forum moderator / September 19, 2012 7:03 AM PDT

The Web access uses what's on the Exchange Server.
Outlook on the Citrix doesn't have to use what's one the Exchange Server.

Sorry but this is something pretty basic they cover in the Exchange Server courses. I don't duplicate the courses but thought you may need the short version to refresh your memory. finds prior discussions about why this happens and why IMAP or POP decisions matter.

But that's all at the courses you take to be an Exchange Administrator.

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(NT) Typo. I meant "on the Exchange Server"
by R. Proffitt Forum moderator / September 19, 2012 7:04 AM PDT
In reply to: That's because.
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by gmakarov / September 19, 2012 7:14 AM PDT
In reply to: That's because.

Actually Outlook is tied in to exchange as well (exchange.domain.local). The exchange is hosted internally. OWA and Outlook should work same in this case...

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by R. Proffitt Forum moderator / September 19, 2012 7:36 AM PDT
In reply to: Re:

Since you didn't get why it does not have to be the same, I tried to boil it down for you and failed.

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