Office & Productivity Software

Resolved Question

Draft Folder doesn't show messages in Outlook 2007

by gmakarov / September 19, 2012 6:53 AM PDT

I have a user logging in to Citrix Server (on Windows 2003) to use Outlook 2007. In Outlook web access, he sees all his drafts in Draft Folder and can easily access them, but when he is Citrix, he can see the folder, but no messages.

I had him check Normal and Favorite Folders under View -> Navigation Pane as well as execute outlook /cleanviews but that didn't help.

Please, help!

Thanks!!!

gmakarov has chosen the best answer to their question. View answer »
Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Draft Folder doesn't show messages in Outlook 2007
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Draft Folder doesn't show messages in Outlook 2007
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer as chosen by gmakarov

Collapse -
That's because.
by R. Proffitt Forum moderator / September 19, 2012 7:03 AM PDT

The Web access uses what's on the Exchange Server.
Outlook on the Citrix doesn't have to use what's one the Exchange Server.

Sorry but this is something pretty basic they cover in the Exchange Server courses. I don't duplicate the courses but thought you may need the short version to refresh your memory.

https://www.google.com/search?hl=en&as_q=why+only+inbox+from+OWA+can+sync+back+to+MS+Outlook&as_epq=&as_oq=&as_eq=&as_nlo=&as_nhi=&lr=&cr=&as_qdr=all&as_sitesearch=&as_occt=any&safe=off&tbs=&as_filetype=&as_rights= finds prior discussions about why this happens and why IMAP or POP decisions matter.

But that's all at the courses you take to be an Exchange Administrator.
Bob

Collapse -
(NT) Typo. I meant "on the Exchange Server"
by R. Proffitt Forum moderator / September 19, 2012 7:04 AM PDT
In reply to: That's because.
Collapse -
Re:
by gmakarov / September 19, 2012 7:14 AM PDT
In reply to: That's because.

Actually Outlook is tied in to exchange as well (exchange.domain.local). The exchange is hosted internally. OWA and Outlook should work same in this case...

Collapse -
Re?
by R. Proffitt Forum moderator / September 19, 2012 7:36 AM PDT
In reply to: Re:

Since you didn't get why it does not have to be the same, I tried to boil it down for you and failed.
Bob

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

CNET Magazine

The summer issue is here!

In the latest edition of our quarterly magazine, we look at how you can spend your summer getting fit and having fun. Pick up a copy on newsstands today or order it now.