Computer Help forum

General discussion

Downloaded free Avg 8.5 antivirus...laptop won't work now..

by natty8 / April 17, 2009 7:27 PM PDT

My norton antivirus expired, so a friend suggested AVG 8.5 free edition. After installing it, my gateway laptop kept freezing. I uninstalled it and now my windows vista won't even boot up. It will only go into safe mode. I tried system restore and it froze and when i restarted the computer, it said there are now no restore points. This is a newer laptop and i've had no problems before this....please help.

Post a reply
Discussion is locked
You are posting a reply to: Downloaded free Avg 8.5 antivirus...laptop won't work now..
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Downloaded free Avg 8.5 antivirus...laptop won't work now..
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Call it in.
by R. Proffitt Forum moderator / April 18, 2009 12:09 AM PDT

I've run into too many laptops that have failed in warranty with similar stories to not tell you anything else.

Get the maker involved and DO NOT tell them about the Avg etc. Just tell them what the machine is doing, not doing and follow the instructions to get it fixed.
Bob

Collapse -
Did You Also Uninstall Norton BEFORE Installing AVG?
by Grif Thomas Forum moderator / April 18, 2009 8:52 AM PDT
Collapse -
Downloaded free Avg 8.5 antivirus...laptop won't work now..
by natty8 / April 18, 2009 11:47 AM PDT

I did uninstall norton first, but when i installed avg-it still found norton...so i uninstalled it again. the computer was still freezing after that, so i tried uninstalling avg as well...they are both gone now. So now when i turn it on, after i put in my user password, it freezes. I can go to windows through safe mode, but it freezes again when i try to shut it down.

Collapse -
You are adding to the symptoms I know about.
by R. Proffitt Forum moderator / April 19, 2009 12:33 AM PDT

And it is a common failure in many dv_000 models.

DO NOT DELAY IN REPORTING THIS FAILURE as out of warranty repairs are about 500 bucks. Report each and every crash to build up your case file.
Bob

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Big stars on small screens

Smosh tells CNET what it took to make it big online

Internet sensations Ian Hecox and Anthony Padilla discuss how YouTube has changed and why among all their goals, "real TV" isn't an ambition.