We apologize for the inconvenience here. We are constantly working on improving our matching abilities, and your feedback is very helpful in this regard.
In future, please note that you can report these matching issues directly from the Download App. In the Software window, click on the "Select Options" drop-down menu beside the name of the program that is incorrectly listed, then select the "Report a problem" option. This will open a problem report window. Please select the appropriate problem type, and in the Description section, be sure to include the following information:
* The name and version of the software in question as it is shown in the Download App
* Which version of the program you actually have installed
* What operating system you are running
When you are done filling out the form, click the "Submit Feedback" button. This will send the information directly to our content team so they may work to correct the issue.
If you need any further assistance with the Download App, you can contact our support team by filling out the following form:
CNET Customer Help
Tracker says 1 update, download app says 2. The same 2 for 3 days although I updated the 2 several times and rebooted, what's up. the 2 I tried 2 update are dashlane and arc soft, I'm running win 8 pro 64 bit.