Computer Help

Question

Does anyone know what is AcroTray and how to get rid of it?

by dc_2000 / December 9, 2012 10:54 AM PST

Ok, let me explain. I have this very annoying (worm) process that keeps hogging my folders. For instance, I was deleting a folder and Windows 7 gave me this message:
http://i150.photobucket.com/albums/s99/dc2000_bucket/acrotrayshit01.png

and no matter how many times I click "Try Again" it will not delete it. One way to actually delete this folder is to reboot computer, which is very annoying.

I also need to say that this doesn't happen all the time, but often enough to become a nuisance.

Someone suggested that I install little program called Unlocker, which I did, so when that message came up again, I ran the Unlocker and here's what it gave me:
http://i150.photobucket.com/albums/s99/dc2000_bucket/acrotrayshit02.png

Note that I'm not using anything called AcroTray, nor that I intend to. If I kill it with Unlocker the folder can be deleted without a hitch. The thing is that AcroTray will hog it, or another folder at some random time again.

So my question is, how can I kill this AcroTray for good?

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All Answers

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Answer
Some things you can check out
by wpgwpg / December 9, 2012 11:11 AM PST

Get your antivirus program up to date and boot into Safe Mode. Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode. To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan.
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Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
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MS forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
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If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
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You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type CMD in the search box, right-click CMD.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
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Finally if all else fails, you can check the rather cryptic system event log. To do that click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
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When you get your system back in good working order, I urge you to back your system up to an external hard drive and make regular periodic updates to it.
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I hope this helps. Good luck.

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Answer
Acrotray.exe is a helper app for ...
by Edward ODaniel / December 9, 2012 1:19 PM PST

Acrobat Distiller that watches directories you, the end user, set up to be watched for postscript files to convert to pdf files. It appears that these files you are trying to delete might be in the watched directories.

If you stop acrotray.exe at startup and print through the Adobe PDF print driver, acrotray.exe will start again which will allow you to make the PDF correctly. If you never create PDFs, just disable it.

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