Networking & Wireless forum

Question

Does anyone know any thing about this?

by butterfly5545 / March 16, 2014 12:52 PM PDT

I have a problem,I have a new internet provider,my laptop won't connect to the internet with my new router,is this something I can fix myself,or do I need to take it somewhere to have them fix it?

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All Answers

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Answer
Sorry no.
by R. Proffitt Forum moderator / March 16, 2014 1:46 PM PDT

Given the details so far, I can't offer any good ideas. It's like asking how to fix a car but not revealing make, model, year, etc.
Bob

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more details
by butterfly5545 / March 16, 2014 11:46 PM PDT
In reply to: Sorry no.

ok here's more details,I have the code in for the new ip address,it says it's connected,but when I click on the web browser and type in a web site,it trys to go to the site,and then it says proxy not found.

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more details
by butterfly5545 / March 17, 2014 12:16 AM PDT
In reply to: more details

it says server not found

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Re: laptop won't connect to Internet
by Kees_B Forum moderator / March 17, 2014 12:35 AM PDT
In reply to: more details

- What exactly does it say "proxy not found" or "server not found"?
- You say you have "the code in for the new IP-address". Where exactly did you code it in and what IP-address is it supposed to be (where did you get it from and what exactly was the instruction)?

My guess is that some setting on the WAN-side of the router or modem is wrong. But nobody can tell you what's wrong and what it should be. That's between you and between your new ISP.
A good test to see if it's an issue on the LAN-site of the router: try to connect your laptop with an Ethernet cable. That should fully work without doing any settings. So if that fails, it's the router or beyond.

Kees

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Re:laptop won't connect to Internet
by butterfly5545 / March 17, 2014 9:06 AM PDT

it says server not found,I was on the phone with comcast earlier today,my lap top was working,on my porch,and in the living room,from my new wireless router,but when I went in my room,to see if it would work in there,it didn't.

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Just last week (and many months prior to this)
by R. Proffitt Forum moderator / March 17, 2014 9:26 AM PDT

I continue to see malware and expired antivirus that does this.

Unless more clues are available I suggest you cure it the same way you did before.
Bob

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PS. Be aware that we see proxy spammers a lot.
by R. Proffitt Forum moderator / March 18, 2014 6:43 AM PDT

Your choice to go down that road.

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Answer
Advice
by Isanka3333 / March 18, 2014 6:33 AM PDT

You know, if I were you I`d better to call a professional guy, I mean a programmer to fix it. Because once I had such issue, when I changed an internet provider: from modem variant to wire connection. I regret twice, because at that very moment I thought that it was a problem of proxy server and I bought http://buy.fineproxy.org/eng/.
But don`t even try to do like me! I bought it and then I realized that I`ve changed all settings both for computer and for internet. I was shocked and disappointment. So my advice is to call a profi!Don`t accept that challenge!

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RE:Advice
by butterfly5545 / March 20, 2014 1:52 AM PDT
In reply to: Advice

ok,thanks,well do

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Before making that call
by itsdigger / March 20, 2014 2:14 AM PDT
In reply to: RE:Advice

that Isanka3333 suggests , do as R. Proffitt suggests and make sure your anti-virus is up to date. Norton, Kaspersky and Mcafee are notorious for these problems.

Digger

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it's working now
by butterfly5545 / March 23, 2014 9:27 AM PDT

it's working now,somehow and I don't know how,I turned my computer on,and the internet was working through the new router.

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It's Magic
by itsdigger / March 23, 2014 9:43 AM PDT
In reply to: it's working now

Sometimes you just need to re boot or cycle the new modem/router and it's just that simple. Good for you !

Digger

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re:it's magic
by butterfly5545 / March 24, 2014 1:28 PM PDT
In reply to: It's Magic

thanks

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