Laptops

General discussion

Display will not come out of sleep mode

by Nanab2 / June 18, 2009 8:50 PM PDT

HP dv9410us Vista
When my notebook goes into sleep mode, the display will not come back on. I power off and then when I power back on, the notebook will start to boot then shuts down & reboots. I have to push the power button several times before it will finally boot up. Once it is on it works fine.

Any suggestions on how to fix?

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New enough to still have warranty?
by Kees Bakker / June 18, 2009 9:01 PM PDT

Then contact HP customer support for a repair.

Kees

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Yes
by Nanab2 / June 18, 2009 9:15 PM PDT

They want me to mail it to them and I'm just not comfortable shipping it off.

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You need to know.
by R. Proffitt Forum moderator / June 18, 2009 10:09 PM PDT

The dv6000 and 9000 line do that too often. HP is swapping main boards. The only fix I know of.
Bob

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Safety of information
by Nanab2 / June 19, 2009 8:29 AM PDT
In reply to: You need to know.

Will my personal items (financial records) be safe. That is my biggest concern. Is there something I should do besides backing up my computer before shipping?

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Just so you know.
by R. Proffitt Forum moderator / June 19, 2009 9:18 AM PDT
In reply to: Safety of information

Not once has the machine returned with the user's data. Hp and many companies will reload the drive with the factory image.

Is your data safe? Why take the chance? Wipe the drive before it leaves.
Bob

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