Sounds as if the camera was not tested on other PCs. I'm finding folk that have a PC issue with a camera then demand the camera maker fix their PC. I doubt another camera is the solution.
Do the test of the camera on other PCs.
Had a little vivitar camera that I could take pictures with and copy to my computer.
Suddenly, got the message USB serial device not recognized.
Bought several of them and they all gave the same message.
Have been in contact with that company and they keep giving me instructions on how to download their cd and plug in the camera. Apparently they cannot understand english. I have tried to find out if it is my computer, their software/driver but to no avail.
I have tested all the ports computer and they are working quite a mystery.
If anyone knows of a camera that is inexpensive and that might work would appreciate the information, also if anyone has any clues on why the vivtar camers will not work on my computer appreciate that as well.