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The same Problem, but with DVR and DVD connections
Hello we are both in the same boat. My Denon is in the shop now. And of course tech has just found a problem playing a DVD through the Denon. I have gone online and discovered this has been an ongoing issue with several of Denon's models, 1909 for example. I am starting to wish I had bought the Yamaha amp now. Denon does not seem to want to acknowledge a problem with their products, at least that is what the forums are saying. If you just bought it (Within 30 days)take it back and get your money back, wish I could.
Input mode settings?
have you assigned input sources to input connections? For example, input source is your DVD player and then you'll assign HDMI1 as your input connector (as long as your cable is installed to input 1). I have a denon 1908 and it took me a while before I had configured the receiver by assigning the different inputs I had going into it. I had a dvd player, tv audio, and a video game system audio going to the receiver. I had to assign each device to whichever cables I had going into it by the connection. I hope I could help. Not trying to second guess anything you've done, but I understand your frutstration.
Thank you for your input. I have done what you have indicated three times, switching optical imputs and hdmi inputs for the components. Still the same problem. Everythings is hooked up perfectly, watching a TV show or movie and the sound drops out, its very random. I hope they will just replace with a new Denon. I''ll even pay more for the 3808, it seems no one is having problems with this model.
And now it works...
Thanks for your input. The problem seems to have corrected itself on its own accord, though from other posts it appears it may rear its ugly head in the future. I'll keep my fingers crossed for the present.
I have the same problem
Got a sound technician to come check thinking it was cable connection problem and after he press one button eveything was ok. Didn't know what he did though. Then 2 months later, the same thing happened. Now there is no sound from the TV, just picture, and when connected to a media player, have picture and no sound again. This happened twice already. Once I even disconnect everything and sent it to Denon Service Ctr but they found no problems. When i connect all the devices, I still get no sound only pix. Darn bloody frustrating. I bought this in late January 2011 this year and I am about to give up meddling with the inputs! Think I'll have to purchase a new AVR
I may have a possible solution to this problem. Our Denon receiver stopped putting out sound for no reason also. My husband called Denon and talked to a most helpful technician. All that was causing the problem was a buid-up of dust in the headphone jack. The technician said to my husband "I know this will sound crazy, but blow into the headphone jack as hard as you can." He did, heard something click and now we have sound. So simple, yet who would have thought of that? Hope this helps!
I had the same problem discussed in the forum - got tv picture but no sound on amp.
I was thinking all the possibilities and even wanted to find a headphones to plug in and out.
After I saw the post above, I came and hit a little the headphone jack and the sound turned on!
My receiver 1910. We have very hot summer and I assume smth switched in the jack because of temperature (but this is just a guess). Stil it helped!
My denon all of a sudden went out, video but no sound. My husband tried everything to get the sound back, I was thinking the worst....then I got on here, found your recommendation to "blow in the headphone jack" and low and behold it worked!!! THANKS!!!
OMG, it worked!
Our Denon receiver went out on Christmas Day. My husband took a can of compressed air, blew it into the headphone jack, hooked it back up and low and behold it works! It's a Christmas miracle!
Thanks so much for your post.
Can't believe it either, but OMG it worked!!!
Thanks for the tip. Had my girlfriend try this while I was out of town, and it worked beautifully. I have a 2013 model Denon, so this is still relevant.
I wish it worked for me
I have a Denon receiver with a Comcast cable box. I was watching TV and hit the Volume button on the cable remote. The AUX light blinked instead of the cable light, and the sound disappeared from my TV. And I have not been able to get it back. And no one, not even the people at ABT in the Chicago area who installed it, knows what happened. Incredibly frustrating.
Problem with Cable Remote disabling Denon Sound, How to fix
We had the same problem and here's what we did to fix it. We went to the menu on the Denon Remote then went to Input Mode and change to HDMI from Analog. It fixed our problem. We've had that happen twice though when we have the cable remote in AUX mode and then the sound suddenly goes out.
This is amazing it worked thanks...
I wouldnt have tried this if i wasnt desperate, but it actually worked thanks...
Agree, it worked
Had same issue, Denon 1610, audio just stopped, during olympics (of course)
fiddled with every setting read and reread manual, read and reread bat pig, material,
checked every connection,
was ready to trash unit,
found this thread,
blew into headphone jack
happy, but what the #$%^?
did the denon folks engineer here?
(besides a time waster)
thanks to all for posting
Thank you! It worked!
I have had the same problem with my older AVR-688 on and off for several years now. This morning when it was not working again, I decided to purchase a new receiver. I had a new Onkyo receiver (will not buy a Denon again) in my cart ready to finalize and decided to search again for possible solutions. I found your reply and went out to my great room to give it a try. The first time I blew into the headphone jack, it clicked but did not stay on. Then founds some headphones to plug in and it worked immediately. Unbelievable! Thank you so much!
Just googled to find why my Denon receiver is not outputting sound, found this forum. Thought this was crazy & felt like an idiot blowing into the headphone jack. Well i don't anymore. Volume returned within seconds. So weird, but awesome. Thanks!
Blowing in the headphone jack worked for me too,
I had my Denon AVR-1610 for 3 years and all of a sudden the sound stopped. I found this forum first and come across this post. To my surprise, I blew on the head phones jack and the sound came back. OMG. Thank you everyone
Thank you so much for posting this solution. I put in a movie this morning and was surprised that it would not play, even though the TV and CD functions played just fine. I entered the problem into Google as a Samsung blu-ray player problem, but it sent me to this c/net site and since I do have a Denon receiver I found that pretty amazing right off. When I saw your solution it seemed pretty easy to try and lo and behold the sound came right on!! Truly amazing and I am very grateful to you!
Wow...and thank you
I've had the same problem several times. The last two days without sound. I just read this pst and blew into the headphone jack and it worked. Unbelievable! Thanks for posting this.
I scanned the manual for two hours trying to figure out what was wrong. FInally turned to typing my problem in to Yahoo, found this forum and lo and behold a quick burst of air into the headphone jack cleared everything up. Un-freaking-believable. God bless the internet!
That is amazing!!!
That is amazing!!So simple but yet something I would never have though to do in a million years. The sound is back on. Perfect!!! You saved me a tech bill.
had the same problem - saw your post - blow into the headphone jack
and the sound turned on
Another Success Story
Tried your solution and it worked like a charm. Unfortunately, I only saw it after I paid a tech to fix the problem (which he obviously did not). When you think about it, the answer is so simple and logical (the dust was "tricking" the unit into thinking that headphones were connected). In any event, thank you for taking the time to post this. Tech had me halfway convinced that the unit was broken and that replacement was my best option. Figure you saved me around $400-$500.
Baileyannesmom thank you, thank you, thank you! I have a Denon AVR-1909 that just stopped working (I have picture but no sound). Of course I contacted the store I purchased the receiver and a tech came out....only to work for him. So next he suggested that I should "purchase" a new one for him because I the receiver is 5 years old. Well this didn't feel right. I put off for months getting one. I decided to research and discovered what you suggested; gave it a try and bamm! I am back in business. Thanks for the info. Now I am enjoying and having better feelings about Denon but no great feelings about the local store (Kadairs) that was trying to get over on me!!!
HOLY CRAP -- IT WORKED FOR ME TOO!!!
HOLY CRAPSTICK!!! JUST BLOW INTO THE HEADPHONE JACK!!
Denon AVR 1910 - Digital audio processor purchased in July of 2009. I just had the same problem...picture but no sound.
I called Best Buy's "Geek Squad" home theater team (they're the ones who set up my whole system 4 years ago). Their technicians charged $99.95 to come out to my home, check everything under the sun, only to leave and tell us our Denon processor is broken and we need a new one.
ALL I DID WAS BLOW INTO THE HEADPHONE JACK, AND NOW EVERYTHING WORKS GREAT!
Thank you so much to "baileyannesmom" from 7/9/12 for your post. You just saved me several hundred $$ on a new processor, and now I'm calling back Geek Squad to demand a refund on the $99.95 I already paid!
I knew it was a relay issue and thought I'd need a new relay, but one healthy puff and all is well. Thanks!
I have spent hours piddling around with the TV, the leads, the settings, the TivioBox and then was BLOWN AWAY in a second when I read this.
I might have a different problem
I have a Denon AVRX1000 hooked up to a Marantz XD500 BD player by HDMI. The signal keeps breaking between player and amp. I've gone through all the setup menus and tried everything but it still keeps cutting out. Sometimes just momentarily but at other the signal (both audio and video) stops altogether.
Anyone have any ideas?
Denon No Sound Fixed !
No Sound from Denon 5.1 AVR 789 Receiver - Fixed !
After 5 years of flawless service, no sound from any source from my Denon Receiver (Tuner, TV, DVD). Don't buy new until you have tried this simple solution.
Flawlessly simple solution by blowing the dust out of the headphone jack port. A few strong puffs and it worked.
For good measure, I inserted headphone jack back and forth several times to ensure the port was seating itself properly. While you are at it (with power off...safety first !), its not a bad idea to vacuum the headphone port (and the whole receiver for that matter) and spray some compressed air into the headphone port to really clean it out.
Thanks to all who responded !