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dell screen saver

by bellamj1 / October 15, 2010 9:37 PM PDT

according to dell tech line the only time the screen saver will function is when the wireless mouse is disconected dell model inspiron N4010 brand new with windows 7

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And what's your question?
by Kees_B Forum moderator / October 15, 2010 9:55 PM PDT
In reply to: dell screen saver

And what exactly is "dell tech line"?

By the way, why do you need a screen saver for? It doesn't have a plasma screen or a CRT as far as I can see.


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screen saver
by bellamj1 / October 16, 2010 2:46 AM PDT

Dell tech line excuse me is actually Dell Support All of my other computers have screen savers sony dell etc. I like screen saver because I run personal photos when it is in screen saver mode as well as wife and daughter

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Which leads to the question: ...
by Kees_B Forum moderator / October 16, 2010 3:21 AM PDT
In reply to: screen saver

are they right?

That's easy to check:
- disconnect the wireless mouse and see if it works
- connect the wireless mouse and see that it doesn't work

Assuming they are right, it seems you have 3 options:
1. Learn to live with it.
2. Replace the wireless mouse by a wired mouse.
3. Return the machines if Dell doesn't offer a solution.


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Found the answer to wireless mouse problem
by bellamj1 / October 21, 2010 6:54 PM PDT

There was an arrow on the desktop clicked on it. It read microsoft intellipoint install and problem was solved. Thanks for your help. Hope this information is helpful.
Sincerely Jim B.

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So they weren't right.
by Kees_B Forum moderator / October 21, 2010 7:42 PM PDT

The interesting question: did that wireless mouse come with the Dell when you ordered it, or did you add it yourself.
In the last case, it shows that one should install the drivers when adding new hardware. You can't really blame Dell for not telling you if you didn't tell them.

Anyway, glad to see it's solved.


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