8 hours on the phone the first time. A dead laptop returned from their service and further calls answered with "we've done all we could sir."

They walked on a 3 month old laptop. I share when this comes up so it appears that the usual names are just that. Names we can't trust.

About that 3 year or longer. I'm sure you've read this -> http://www.squaretrade.com/laptop-reliability-1109/

No laptop I see today lasts more than 2 years. For example all the batteries I see are 300 cycle units. If that fails, the laptop has failed. And do you see them tell you this up front? That is, you know that tires wear out on you car but with laptops it appears that fans and batteries wear out and there is an oil change needed every few months. (Canned air if you don't know.)
Bob