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Question

Dell N5110: Webcam not detected/ working

by path0001 / March 27, 2013 4:34 AM PDT

I am using a Dell Inspiron N5510. It was crashing often so I went to the local PC shop. The guy said the hard drive was gone so he put in a new one and re-installed Windows 7 Home Premium SP1 64 bit. I tried using Skype today but it said no webcam detected. Same thing with Yahoo Messenger. What should I do now?

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All Answers

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Answer
Most likely they didn't install all the drivers.
by R. Proffitt Forum moderator / March 27, 2013 4:42 AM PDT

The Service Tag on the laptop at dell.com should take you to where you can get the rest of the drivers.
Be sure to get those and MORE!!! These Dells should require the help app called QuickSet as well.
Bob

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Which drivers?
by path0001 / March 28, 2013 11:02 PM PDT

I went to Dell's site but I'm not sure which software I need. I don't see anything that says "webcam". I tried the other replier's solution as well.

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Then back to that support person.
by R. Proffitt Forum moderator / March 29, 2013 1:50 AM PDT
In reply to: Which drivers?

Installing Windows is pretty easy and when it comes to drivers if there is not document for folk to follow and they don't do this a lot then questions like this happen.

I have a generic plan from motherboard chipset to helper apps but it's very generic. Our last Inspiron had a restore system. That means no driver hunts. If you load some other than Dell restore media, you get into a fine mess of installing drivers.
Bob

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PS. There are open discussions about this.
by R. Proffitt Forum moderator / March 29, 2013 2:03 AM PDT
In reply to: Which drivers?
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Answer
Dell N5110: Webcam not detected/ working
by DELL-Appu_S Dell staff / March 27, 2013 12:47 PM PDT

Hi path0001,

Please check under 'Imaging Devices' in 'Device Manager' and see if the Integrated webcam gets detected. Press and hold the Windows key and press 'R' key to open run window -> type 'devmgmt.msc'

If the webcam is not detected, uninstall all the 'USB Root Hubs' listed under 'Universal Serial Bus controllers'.

You can download and install Webcam software here.

Please reply if you have any questions.

Thanks and Regards,
Appu S

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No "Imaging devices" in "Device Manager"
by path0001 / March 28, 2013 11:08 PM PDT

Additionally, I get this "USB device not recognised" message occasionally even though I have not plugged in anything. This disappears when I click the bubble but I sense that has something to do with the camera...

What happens after I uninstall the 'USB root hubs'? Will installing the Webcam software fix that? I tried installing the Webcam software alone but nothing has changed.

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No "Imaging devices" in "Device Manager"
by DELL-Appu_S Dell staff / March 29, 2013 10:07 PM PDT

Hi path0001,

Since the webcam is not detected in Device Manager, it indicates a hardware failure or a loose connection. You may press the area near webcam and see if it makes any difference.

Alternatively, uninstall all the 'USB Root Hubs' as mentioned earlier. The webcam connects to the motherboard internally using a USB connection. Uninstalling the USB Root hubs will reset the connection.

If the issue persists, the webcam might have to be replaced.

Please reply if you have any questions.

Thanks and Regards,
Appu S

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