Computer Help forum


Dell Laptop Problems

by EvanGSinclair / February 11, 2013 11:16 AM PST

So I've been having quite a few problems with my laptop for a couple of months now and I was wondering if anyone could help me out. Here are the specs:

Dell Studio 1558 running Windows 7 Home Premium 64 bit
Processor: Intel Core i7 CPU Q 820 @ 1.73GHz
Ram: 6GB
Display Driver: ATI Mobility Radeon HD 5470

My biggest problem is that the display crashes a lot (once every other day if I'm lucky.) I get that message in the bottom right corner saying it has crashed and restarted. Sometimes it will just crash and I have to restart my laptop with the power button.

Earlier today I had a problem where I was watching a youtube video, and then all of a sudden green and pink squares popped up all over my screen. When I restarted, there were 5 columns of different colored pixels, all with similar patterns (if I can figure out how to add a picture I will). I've already tried updating and reinstalling almost every driver but nothing seems to fix it.

Other problems include none of the Microsoft updates working, the fan is constantly spinning fast and is loud, even with one of those fan cooling fans underneath it, and finally the battery dies in about an hour of being unplugged, even with all the settings set to extend battery life.

Now obviously my ideal solution will be to buy a new laptop (definitely not from Dell), but I was wondering if anyone could help to fix at least some of these problems so I can make it through the school year without this thing completely falling apart (or exploding) on me. Thanks a lot.

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All Answers

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by EvanGSinclair / February 11, 2013 11:21 AM PST
In reply to: Dell Laptop Problems

Sorry for the double post. Here is the picture of the columns I was talking about. They popped up immediately after I restarted my computer because of the green and pink squares popping up. This picture was taken when my computer was searching for a restore point in Safe Mode. I could just barely read the restore point directions but I was still able to restore to an early time which has temporarily fixed the column problem.

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About that.
by R. Proffitt Forum moderator / February 12, 2013 1:12 AM PST
In reply to: Columns

Seen that when folk accept drivers from Microsoft. Don't accept driver updates from Microsoft. Please don't.

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Drivers from Microsoft
by EvanGSinclair / February 12, 2013 7:39 AM PST
In reply to: About that.

I'm not sure what you mean by don't accept driver updates from Microsoft? I updated all my drivers through Dell's website.

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It was a warning.
by R. Proffitt Forum moderator / February 12, 2013 9:56 AM PST
In reply to: Drivers from Microsoft

And if you get a failure by using Dell's drivers, you talk to Dell.

But how about this. Does it work if you don't update?

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computer issues
by charlesDean / February 13, 2013 1:02 PM PST
In reply to: About that.

Hello R.Ptoffitt,

Ya you are right, when folk accept drivers from Microsoft. Don't accept driver updates from Microsoft and ther are lot of post about this.

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If you have been using ...
by Edward ODaniel / February 12, 2013 11:34 AM PST
In reply to: Columns

the Dell supplied drivers and not Microsoft's offerings I have also seen that type of screen when the screen resolution exceeds the physical capacity of the screen. See what happens if you boot into SAFE MODE.

If you can get a working VGA screen in safe mode try installing a fresh set of Dell's graphics drivers as corrupt drivers can also cause such a display.

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by EvanGSinclair / February 13, 2013 2:14 AM PST

I would like to point out that the columns of pixels isn't a permanent problem right now. When I turn off my computer for a little bit and reboot the problem goes away for a little while. The last time it happened I was changing the resolution from higher quality to lower quality (because when I moved the mouse it felt like it was dragging/delaying slightly) and as soon as it changed a couple pink and green pixels popped up on the screen, eventually leading to the columns. Dell told me to run a hardware test at the boot screen and the first time I did, the pixels popped up during the test and my computer started making strange beeping noises and then completely locked up with literally a mess of different colors. Of course, I ran it a second time a little while later and it passed without a problem.

And about the updates... I currently have around 40 "important" updates that won't download. After it downloads them and reboots to configure them, it gets stuck at 15% almost every time. I've already reinstalled the video driver and updated it and the problems still persist.

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You write "YouTube"
by R. Proffitt Forum moderator / February 12, 2013 1:11 AM PST
In reply to: Dell Laptop Problems

Do this on google -> "Disable FLASH hardware acceleration."

That's a very high end laptop. Tell me about your monthly or every other month cleaning with the canned air on the vents. Some folk think these are no maintenance bricks but you have a high end laptop so it will take some care to carry on.

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by EvanGSinclair / February 12, 2013 7:41 AM PST
In reply to: You write "YouTube"

I've never used canned air on the vents, I know that you're suppose to but I didn't think that it could cause such problems. I'll definitely give it a shot. Thanks.

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