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dell laptop keyboard not working

by kornman / August 3, 2011 4:57 PM PDT

need
some help with my roommates keyboard on her laptop. it will not respond
sometimes and when she goes into internet explorer it will bring up the
menu when she presses a key also i have tried taking out the battery
and unplugging it and holding the power button for a while then plugging
it back in and turning it back on. still get the same problem. idk what
to do now.

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also
by kornman / August 3, 2011 5:18 PM PDT

no usb keyboard works with it either she has a 3 year old dell xps laptop with windows vista on it.

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OK, the battery, etc. reset it done.
by R. Proffitt Forum moderator / August 4, 2011 1:10 AM PDT

But did you hold it for the full 60 seconds?

Try this. CLEAN THE LAPTOP. Since it works most of the time my bet is that the laptop has never been cleaned. Use the CNET Laptop Troubleshooting forum top post for details.
Bob

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regarding drain the flea
by kornman / August 4, 2011 5:39 AM PDT

yes i did

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(NT) So you removed the keyboard and got the cleaning done?
by R. Proffitt Forum moderator / August 4, 2011 6:51 AM PDT
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removing her keyboard
by kornman / August 4, 2011 8:15 AM PDT

she has a laptop so i cant remove the keyboard

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So it was never cleaned?
by R. Proffitt Forum moderator / August 4, 2011 8:18 AM PDT
In reply to: removing her keyboard

And we show keyboards removed at many of the pictures in the Cnet Laptop troubleshooting forums.

Your reply tells me there is hope. If you can't clean the machine, consider having it done.
Bob

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cleaning the keyboard
by kornman / August 4, 2011 8:17 AM PDT

so what exactly am i supposed to do in this cleaning?

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I am guessing that you don't work on PCs.
by R. Proffitt Forum moderator / August 4, 2011 8:45 AM PDT
In reply to: cleaning the keyboard

All apologies in advance. All levels of skill show up so while I may think many would read CANNED AIR then reply they did use it, not all will.

Read these links about cleaning from the Cnet Laptop Troubleshooting top posts.

http://forums.cnet.com/7726-19681_102-3196452.html?tag=posts;msg3196452
(Be sure to clink and read the links in that post)

More at http://forums.cnet.com/7726-19681_102-3206636.html?tag=posts;msg3206636

Usually the six month canned air ritual is enough to avoid having to go inside.
Bob

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