Laptops forum


Dell inspiron is not detecting a builtin camera?

by nabeelfarooqui98 / April 15, 2013 3:31 AM PDT

Hello, so I bought this new Dell inpiron n5521 laptop on 5th april. It was working fine and the camera was flawless without any lag or errors.

After a week, when I started the Camera app from the Start Screen (It came with ubuntu but I have installed Win8. Yes, it worked with windows 8 in the beginning) it loaded a greyish page saying that a camera was not connected ('camera not found').

I hope that this is a software level problem, and the product is under warranty and I have the Dell Pass.

Thank You.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Dell inspiron is not detecting a builtin camera?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Dell inspiron is not detecting a builtin camera?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Since you installed Windows
by R. Proffitt Forum moderator / April 15, 2013 4:15 AM PDT

I suggest you repeat the drivers you installed the first time. Or use system restore to go back to when it worked.

All Answers

Collapse -
Seems like a driver issue.
by Kees_B Forum moderator / April 15, 2013 4:16 AM PDT

Although the fact that it worked with Windows 8 in the beginning seems to indicate you installed the correct driver from the Dell site seems to indicate otherwise.
Do you see anything strange in Device Manager?


Collapse -
I don't Know what you mean.
by nabeelfarooqui98 / April 15, 2013 7:56 PM PDT

Well heres the story:
Before purchasing the laptop I asked them to install Windows 8 for me, I paid them, they installed it. I brought it home checked the camera it was working fine. No problems what so ever. I didn't install any drivers.

After a few days it just stopped working.

Collapse -
Re: stopped working
by Kees_B Forum moderator / April 15, 2013 8:53 PM PDT

That's either a hardware issue or a software issue. Since you bought it 11 days ago, you'd still have 354 days of warranty. Back to the shop and let them fix it.

By the way, all n5521's I can find already have Windows 8 installed by Dell. I hope you didn't pay them anything extra to install it?


Collapse -
by nabeelfarooqui98 / April 15, 2013 10:42 PM PDT
In reply to: Re: stopped working

My n5521 even had a ubuntu sticker on it.
But that doesn't matter since they installed it for me for free! (cause I bought some other things too.)

Well im gonna try to system restore it but if that doesn't work that back to the shop Sad

Popular Forums
Computer Help 47,885 discussions
Computer Newbies 10,322 discussions
iPhones, iPods, & iPads 3,188 discussions
Security 30,333 discussions
TVs & Home Theaters 20,177 discussions
HDTV Picture Setting 1,932 discussions
Phones 15,713 discussions
Windows 7 6,210 discussions
Networking & Wireless 14,510 discussions

Big stars on small screens

Smosh tells CNET what it took to make it big online

Internet sensations Ian Hecox and Anthony Padilla discuss how YouTube has changed and why among all their goals, "real TV" isn't an ambition.