Laptops forum

Question

Dell inspiron is not detecting a builtin camera?

by nabeelfarooqui98 / April 15, 2013 3:31 AM PDT

Hello, so I bought this new Dell inpiron n5521 laptop on 5th april. It was working fine and the camera was flawless without any lag or errors.

After a week, when I started the Camera app from the Start Screen (It came with ubuntu but I have installed Win8. Yes, it worked with windows 8 in the beginning) it loaded a greyish page saying that a camera was not connected ('camera not found').

I hope that this is a software level problem, and the product is under warranty and I have the Dell Pass.

Thank You.

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Clarification Request
Since you installed Windows
by R. Proffitt Forum moderator / April 15, 2013 4:15 AM PDT

I suggest you repeat the drivers you installed the first time. Or use system restore to go back to when it worked.

All Answers

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Answer
Seems like a driver issue.
by Kees_B Forum moderator / April 15, 2013 4:16 AM PDT

Although the fact that it worked with Windows 8 in the beginning seems to indicate you installed the correct driver from the Dell site seems to indicate otherwise.
Do you see anything strange in Device Manager?

Kees

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I don't Know what you mean.
by nabeelfarooqui98 / April 15, 2013 7:56 PM PDT

Well heres the story:
Before purchasing the laptop I asked them to install Windows 8 for me, I paid them, they installed it. I brought it home checked the camera it was working fine. No problems what so ever. I didn't install any drivers.

After a few days it just stopped working.

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Re: stopped working
by Kees_B Forum moderator / April 15, 2013 8:53 PM PDT

That's either a hardware issue or a software issue. Since you bought it 11 days ago, you'd still have 354 days of warranty. Back to the shop and let them fix it.

By the way, all n5521's I can find already have Windows 8 installed by Dell. I hope you didn't pay them anything extra to install it?

Kees

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Hm.....
by nabeelfarooqui98 / April 15, 2013 10:42 PM PDT
In reply to: Re: stopped working

My n5521 even had a ubuntu sticker on it.
But that doesn't matter since they installed it for me for free! (cause I bought some other things too.)

Well im gonna try to system restore it but if that doesn't work that back to the shop Sad

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