Dell forum


Dell Hell

by Dell_egator / January 24, 2013 7:15 AM PST

Hey there I bought an Alienware M17x R4 laptop 5 months ago. When I got it the video and sound cards were broken along with a few other technical problems. Since then I've sent it back to dell for repairs and both times it came back with no difference in performance. I have spent at least 15 hours on the phone with dell technical support, All they do is Blabber on about how they will fix it if I send it in again, or they have basically say take it or leave it. I asked them for a copy of the warranty I purchased and they say there is no record of it, same with the guaranteed buy back plan I purchased.
Dells customer service has been absolute hell.
I guess I spent $2000 on a PIECE OF S**T

I anyone has any information that could help me get out of this hellish situation with Dell please let me know.

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re: alienware issues
by Dell-Jesse Dell staff / January 24, 2013 11:11 PM PST
In reply to: Dell Hell


My name is Jesse and I work for the Dell Social Media Team. I was discussing your issues with the Dell Community Forum Alienware group Liaison Dell-Chris M. He wanted me to have you email this issue to When emailing them please include your name, addresss, email address, system service tag, phone number and a description of the issues you are experiencing.
This an Alienware Escalation Team. You also may want to visit the Alienware Club Community at the link below and sign up to on this site.If you do not get any resolution from emailing the team listed above please let me know.

Dell Community Forum - Alienware Group

Thank You,
Dell-Jesse L
Dell Social Media and Communities

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Dell refund
by Dell_egator / January 27, 2013 3:53 AM PST
In reply to: re: alienware issues

I am done with dealing with Dell, all i want is my money back. I do my schooling online so i need a functional laptop and dell has done nothing but cause me trouble.

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Re: Money back
by Kees_B Forum moderator / January 27, 2013 4:02 AM PST
In reply to: Dell refund

I don't thjnk you'll get your money back by posting here. Then you really should follow the links mentioned above by Jesse.

Anyway, I'm not associated with Dell, but I wonder why you need a $2000 gaming laptop for online schooling. Those are known to be troublesome and short-lived. If your schooling isn't about gaming, I don't think need it. And if it is about gaming, you should know not to do it on a laptop.
It depends a little bit on what you're studying, but the $1000 professional Dell laptops we have at work (used for software development) should be adequate in 99% of the cases. My children were happy enough with a $700 consumer grade laptop during their study.


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Dell defective
by Dell_egator / January 27, 2013 4:38 AM PST
In reply to: Re: Money back

Thanks for the advice but it doesn't really matter what i use my laptop for. The fact that it came broken and hasn't been fixed for 5 months is what the problem is. The fact that they are so unorganized and lack the ability to admit they sent me a broken computer is what makes me dislike dell.

I could have returned it within the 21 day limit but they insisted on fixing it. once it came back the 21 day return policy had expired.

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Dell Defective
by Dell_egator / January 27, 2013 4:43 AM PST
In reply to: Dell defective

I know it wont help me get my money back by posting complaints on the internet. I want to make people to think before buying from Dell. I Hope no one has to go through the same trouble I have.

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That's surely a problem.
by Kees_B Forum moderator / January 27, 2013 4:55 AM PST
In reply to: Dell defective

Anyway, you still have warranty (I assume it's the standard 1 year if you don't have an invoice or order confirmation that shows you bought a longer one) and legal rights (details depend on the country you live in).

Most business models of Dell have a next day hardware support on location as an option (which means: if you pay for it). Much better than sending it in. But that's too late now.
Consider that an idea for your next laptop (although I suppose it won't be a Dell).


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by Dell_egator / March 5, 2013 10:50 AM PST
In reply to: re: alienware issues

Hey there it's taken me awhile to reply, I took my Alienware to the local computer store and they were able to fix and even enhance my computer in a day. They said it was so simple they can't believe that Dell could't figure out the problem.

Also the finish near the shortcut buttons started to fall of a week after I got it, I would like that fixed.

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