My name is Jesse and I work for the Dell Social Media Team. I was discussing your issues with the Dell Community Forum Alienware group Liaison Dell-Chris M. He wanted me to have you email this issue to
AWCC-Resolution_experts@Dell.com. When emailing them please include your name, addresss, email address, system service tag, phone number and a description of the issues you are experiencing.
This an Alienware Escalation Team. You also may want to visit the Alienware Club Community at the link below and sign up to on this site.If you do not get any resolution from emailing the team listed above please let me know.
Dell Community Forum - Alienware Group
Dell Social Media and Communities
Hey there I bought an Alienware M17x R4 laptop 5 months ago. When I got it the video and sound cards were broken along with a few other technical problems. Since then I've sent it back to dell for repairs and both times it came back with no difference in performance. I have spent at least 15 hours on the phone with dell technical support, All they do is Blabber on about how they will fix it if I send it in again, or they have basically say take it or leave it. I asked them for a copy of the warranty I purchased and they say there is no record of it, same with the guaranteed buy back plan I purchased.
Dells customer service has been absolute hell.
I guess I spent $2000 on a PIECE OF S**T
I anyone has any information that could help me get out of this hellish situation with Dell please let me know.