I've seen that get created with some Microsoft updates. To place the blame for that on Dell is OK but I find it interesting that folk don't understand something basic about PC use. Ready? Our files are our responsibility.
-> I see a lot of new to PC folk or folk that didn't learn or be told this to flame every maker or person that brings it up a lot so why not keep your files safe?
Also, PC support today is best done by us. Those that don't learn to maintain their PC often have stories like yours.
-> The last request makes me wonder a bit. Wouldn't I use the web for that detail? I don't want to upset you but some of your post makes it look like you are new to Windows, computers and such.
My new Dell had to have replacement parts when new. I asked for a replacement laptop. It was refused. At 8 months, all pictures and documents disappeared. McAfee was constantly updated (came with the computer). I called Dell technical support and was told I had to pay $258 and they could solve the problem described. I wanted to enter my own information to buy the service I thought I already had. He would not accept that and asked for my credit card information and then he took over my laptop. I watched him download trial versions of software, put a games folder on my laptop and NEVER address the problem. 24 hours later, charges for motels showed up on my credit card. Since I rarely use the card and never give out information on it, I realized I made a huge mistake. It took 6 days and hours on the phone to try to cancel the tech support which cost $258. I was passed from person to person and then sent back to the original person. They would not listen to me. It is a nightmare. I had to cancel my credit card. If someone has the address of Michael Dell, please send it.