Dell

Alert

Dell.com Bait and Switch during Black Friday

by Bears343 / November 26, 2012 1:20 AM PST

All,

I followed the CNET recomendation for the Dell 14z during Black Friday and I was able to get it in, but today Dell sent an email saying that their system had a problem and they could not fullfill all the orders with the 14z. They said that I should cancel my order or accept a the Inspiron 15 instead (heavier and bigger). Have you heard any other complaints of Dell.com doing bait and switch for Thanksgiving? BTW, they also have the worst customer service in a long time.....it too me 146 minutes to get my call answered this morning.

Post a reply
Discussion is locked
You are posting a reply to: Dell.com Bait and Switch during Black Friday
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Dell.com Bait and Switch during Black Friday
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
I see it up on Cyber Monday on amazon.
by R. Proffitt Forum moderator / November 26, 2012 3:09 AM PST

As these are limited deals and web sites break a lot, I can only guess we can only attribute to human error.
Bob

Collapse -
The offer is over.
by R. Proffitt Forum moderator / November 26, 2012 9:23 AM PST

Sorry but such things are what they are.

Don't cancel if you have your order in for what you want at the price. Might take a bit long for it to get filled. My Transformer deal won't be here for weeks.
Bob

Collapse -
They scammed me too.
by ehs75 / November 26, 2012 7:44 AM PST

They had the nerve to call the Inspiron 15 an upgrade even though it had the same memory and processor but was larger and heavier. When I tried to get them to give me a similar discount on a different 14 inch model they told me that was not available and that I either had to take the computer I didn't want or cancel the order. I wasted about 2 hours of my time and got nothing for it.

Collapse -
http://www.groubal.com/dell-com-bait-and-switch/
by magnru / November 27, 2012 11:09 AM PST

If you have been taken in by this bait and switch report it on groubal. We may have a class action lawsuit here.

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the holiday

Find recipes for July 4 with these foodie apps

The Fourth of July means fireworks, fun and food. If you're planning on a barbecue this weekend, we've got the apps to help you find holiday-inspired recipes.