I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.
Hi, I have had this issue ever since I first bought this TV last year (Nov 25th, 2011). I was hoping that it would go away but apparently it's just getting worse after time. So, I called Samsung up and this is how it went:
(October 24th 2012) The first service center (Hi Def Doctor) representative came over to see my problem, he told me that he was going to order in the new panel. 2 weeks later, repair ticket was cancelled without any notice and Hi Def Doc failed to pick up phone calls whenever I called throughout the whole week.
(Nov 6th, 2012)Called Samsung up to switch my service center to USSI. USSI called, told me to e-mail the problem. I did. Now they're saying today (Nov 7th, 2012) they can't help me with this, I need to call Samsung.
I called Samsung today (Nov 7th 2012), now they're telling me that this dark smudge is "image retention" and is not covered by the warranty. Which is absolutely not true. Dark smudge is not created by the same way an image retention is created. At this point, it's obvious that Samsung is just trying to save the cost by dragging this thing long enough until my warranty expires.
What else can I do?