Windows 8

Question

cursor problems

by jscobell / August 7, 2013 2:56 PM PDT

Is any having problems with their cursor changing to a gray button to a zoom tool & zooming in & out while working in Windows 8? If so is there a fix for it?

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Clarification Request
mouse settings
by DELL-Appu_S Dell staff / August 8, 2013 5:35 AM PDT
In reply to: cursor problems

Hi jscobell,

Try to change the mouse settings to default and check.

Press and hold Windows key + R to open the run window. Type 'mail.cpl' to open Mouse properties window. Go to Pointers tab -> click on Use Default -> Apply -> Ok.


Hope this helps.

Thanks and Regards,
Appu S

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Cursor Poblems
by jscobell / August 9, 2013 10:36 AM PDT
In reply to: mouse settings

I get a message box saying Windows cannot find 'mail.cpl'

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Cursor Poblems
by DELL-Appu_S Dell staff / August 12, 2013 7:10 AM PDT
In reply to: Cursor Poblems

Hi jscobell,

Apologies for the typographical error. Type main.cpl to go to Mouse properties.

Did you add or remove any software from the computer?

If the issue persists, then try booting into Safe Mode and check if you experience the same issue.

Thank and Regards,
Appu S

All Answers

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Answer
cursor problems
by sunita2171 / August 9, 2013 3:44 AM PDT
In reply to: cursor problems
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Cursor problems
by jscobell / August 9, 2013 10:34 AM PDT
In reply to: cursor problems

Thanks for the help but I tried all of this & I still have the problems. I ran scans for viruses etc. nothing helps!

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cursor problems
by sunita2171 / August 10, 2013 10:12 PM PDT
In reply to: Cursor problems

try every mouse settings to default.

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