Office & Productivity Software forum

General discussion

Ctrl key is not working in MS Word 2007

by Bquiet / July 17, 2010 2:46 PM PDT

It seems the problem occurs only in Word and not in none of the other Office apps.

I've verified the short-cuts list and the input language.

Any ideas?

Thank you.

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The control key can be used for many purposes.
by Kees Bakker / July 17, 2010 9:26 PM PDT

Please tell more.


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Common uses
by Bquiet / July 17, 2010 9:34 PM PDT

Right, sorry.

Well, I was referring to the common uses:
Ctrl+C, Ctrl+V, Ctrl+A and Ctrl+Z.

None of them is working in Word.


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Re: control key
by Kees Bakker / July 17, 2010 9:41 PM PDT
In reply to: Common uses

Other common ones (in Word) are for example:
- ctrl-home, ctrl-end, ctrl-right arrow for moving the cursor
- ctrl-shift-space for entering a non-breaking space
- ctrl-1, ctrl-2 for changing the distance between lines
None of them work?

What happens if you delete the standard template (or is it normal.dotx in Word 2007?). That's kind of a cure-all for Word issues.

What happens in a new Windows user account (that is, with default settings)?

Does it work when running in the special diagnostic Safe Mode as explained in
Then most likely it's an add-on.


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Control Key
by Bquiet / July 19, 2010 12:22 AM PDT
In reply to: Re: control key

Ctrl+Home\End, Ctrl+Right\Left arrows and the others you have mentioned - all are working.

So only the select all, undo, copy and paste are not working for me.

Deleted the Normal.dotm, and it's still not working.
Running in safe mode did not do the trick either.

BUT: running with a different simple user (Usually I'm running with an administrator) worked!

What do you think the problem is? How do I reset my user's settings?


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Re: control key
by Kees Bakker / July 19, 2010 6:06 AM PDT
In reply to: Control Key

Well, if it isn't in the you can try to treat it as a case of a corrupted account. tells you how to make a new one and copy everything except the user part of the registry.

Making a new one is easy. Then try if Word is OK there. If so, you can consider to continue with the remainder of the recipe. COPY, don't MOVE and you can always goback and retry.


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Thank you
by Bquiet / July 19, 2010 7:04 PM PDT
In reply to: Re: control key

I took your suggestion and replaced the user, it worked!

Thanks again.

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(NT) And the cause will stay a mystery forever ...
by Kees Bakker / July 19, 2010 7:22 PM PDT
In reply to: Thank you
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