Spyware, Viruses, & Security forum



by czly / July 6, 2011 1:17 PM PDT

I have a HP Pavilion 6130nPC 32 bit running Vista Home Premium.

I found old (3 to 4 years ago) posts on this but the solution did not work on my computer. I had/have a virus - I've done a lot of virus scans, malware scans, etc. and got rid of the main problem (I think) however every time I start the computer I get the following message " Could not load or run c:\users\owner\appdata\local\temp\csrss.exe"

Not sure if the following is part of the above problem or not but my Firefox home page will not load because it is set to use a proxy server. I change is back to no proxy server but it just resets to using one after I close it (IE was doing the same thing but it is fine now that I changed the proxy setting).

If anyone can help please make the explanation(s) as simple as possible as I am no computer wiz...

Thank you all in advance... Blush

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All Answers

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It's A Failed Registry Call
by Grif Thomas Forum moderator / July 6, 2011 1:32 PM PDT
In reply to: csrss

Since "csrss.exe" is no longer where it's supposed to be, (it was probably removed by a removal tool), and because the registry is still "calling" for the startup of the program, you receive and error message. To eliminate the error message, you'll need to eliminate the registry entry making the call.

As to the Firefox issue, I would remove the registry entry using the procedures below and when done, uninstall Firefox, then reinstall it again.

If you have any experience working in the registry it should be easy to find and eliminate.. Try it this way:

IF YOU HAVE NEVER DONE THIS BEFORE, BE CAREFUL. First, make a backup of the Registry. Click on Start-Run. When the box opens type in "regedit" (without the quotes). Click Ok. When the Registry Editor window opens, looking on thel eft side of the screen, click on the "My Computer/Computer" entry so it is highlighted. Next, click on "File" in the upper left corner of the window, "Export". When the next window opens, be sure of the location where you are saving it to (I direct it to my desktop for easy access) and give the file a name like Backup. Click "Save". You now have a backup registry that can be double clicked and will replace the new one you?re going to make, IF you make any deletions you don't like..

Now, looking on the left side of the windows, click once on the "My Computer/Computer" listing at the top, then click on "Edit" in the upper left, choose "Find", then type: csrss.exe{/b], then click on the "Find Next" button..

Allow the scanner to find any listings for "csrss.exe" and when found, (Probably on the right side of the window), RIGHT click on the specific entry and delete them. After deleting each one, press the F3 key to allow the registry scanner to search for more such entries.

I'll guess the registry calls will reside in either of the two paths below:




Hope this helps.


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by czly / July 10, 2011 1:31 AM PDT

Thanks Grif... I worked

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(NT) It didn't work for me.. Nothing happened!
by Jevo2 / November 9, 2011 2:23 PM PST
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Look Some More..
by Grif Thomas Forum moderator / November 10, 2011 2:34 AM PST

Unfortunately, you've jumped into an old thread and provided us with no information about your computer, the operating system, make and model, nor have you told us EXACTLY what's occurring in your situation..

Still, since the original problem was regarding a file that resided in the "Temp" folder listed and the problem did, in fact, get fixed by eliminating the registry "call", did you search the registry completely for ALL of the instances where "csrss.exe" are listed? If not, please try a complete registry search..

Did you also check to see if there is a startup call in other locations, such as "msconfig", or maybe even the Start Menu-Startup folder?

Hope this helps.


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by Jevo2 / November 20, 2011 11:33 AM PST
In reply to: Look Some More..

Okay, this is what im running.. i have an hp dv7-1245DX. Im using windows vista home premium. 4gb ram, 64 bit operateing system and i have an amd turion x2 dual cor mobile RM-72 2.10GHz.. I hope this helps..

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(NT) Same Answer.. Look Some More..
by Grif Thomas Forum moderator / November 21, 2011 1:13 AM PST
In reply to: csrss
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