Very sorry to hear about this. Please provide the complete model codes for these devices.
I just got a Crystal Surrround Air Track and plugged in the optical cable to the unit and my Samsung TV.. I have no sound in the sound bar.. tried switching between the TV spekers and the sound bar, but that does not seem to work.
The TV is connected to an ATT Uverse cable box with cables for video and audio. Want am I doing wrong?