TVs & Home Theaters forum

Question

Cracked plasma screen AND seven blink code

by SassyBoots2013 / March 14, 2013 3:36 PM PDT

Hi everyone.

My just over a year old Panasonic Plasma P46S30 has developed a large(now covering nearly 1/4 of the screen)spider web or star shaped crack on the left side. When I tried to turn the tv on(hoping it might be watchable until I replace it) I can hear a click from the inside and the led light flashes the seven blink code i have read about, but no other sounds or picture at all. Sounds to me like a serious short or power surge or arc of some kind caused a problem....and likely the crack. No damage to the outside glass at all, its all inside. The outer screen is immaculate, can't feel a flaw or impact point in the screen at all. Sounds like the code affects a couple of boards, I'm not sure how to interpret it. The tv seemed to be throwing alot of heat when it was on as well. I know plasmas are supposed to run a bit warm but this was quite a bit more than warm....in fact it surprised me a bit. Its just off warranty(as of December 26)but I did buy the Purchase Protection Plan from London Drugs, the retailer, for an additional two years. I have three questions: Is it worth getting in touch with Panasonic after warranty is up? Do I contact them about the Protection Plan, or London Drugs? Has any else seen/heard of this and what was the outcome? I can cover it through my home insurance if I have to but would rather not go that route. And yes, as with all plasma screens it looks like its been hit. I'm prepared for a fight, think I'm in for one. What are my chances? All suggestions would be appreciated.

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Clarification Request
let's join forces
by ISAC79 / April 20, 2013 2:43 AM PDT

I bought a Panasonic TV last year 50", im under manufacturer warranty. I called Panasonic they refused to make valid the warranty since physical is no coverage, they based this desition in a couple pics I send. I'm searching for othet Panasonic consumers to fight back. Do you want joint me where do you live?

Thanks

Collapse -
Any update on this?
by ckarve21 / October 2, 2013 1:45 PM PDT
In reply to: let's join forces

Hi,

I am from India, and I had bought 50" Panasonic Vierra xt50D in Jan 2013. It shows the same symptoms as you both. The TV outer screen has no impact evidence, but the inside screen is cracked. Also, the LEDs blink 7 times with no display.

The technician has prepared a report saying that the display is broken and cannot be covered under warranty. Also, they say that the model is now not supported, so basically, there is nothing that can be done.

I am worried of the situation and dont know what to do next.

Any update on your side?

Thanks!

-Chinmaya

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