TVs & Home Theaters forum


Cracked Plasma screen

by JoeP89 / October 26, 2012 3:04 AM PDT

My 60" Viera plasma TV - 8 mos old - has developed a spider crack in the inside glass panel. Has anyone had the same problem and have you been able to get a new tv via warranty from Panasonic ? I have read that it's a thermal expansion problem more common with Samsung than Pan. Pretty upset. Thanks.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Cracked Plasma screen
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Cracked Plasma screen
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Sadly I've seen a few, heard about a lot more.
by R. Proffitt Forum moderator / October 27, 2012 2:12 AM PDT
In reply to: Cracked Plasma screen

This issue is not limited to any maker. This and the image retention issues is why I skipped plasma sets. The warranties don't cover this so folk get very upset.

No sale here.

Collapse -
by JoeP89 / November 3, 2012 12:12 AM PDT

Thanks Bob. I can't believe I didn't come across this problem when researching LCD vs Plasma, etc. I also can't believe they wouldn't cover this under warranty. I may try talking to Panasonic. I'm sure that will be a fun experience. In the meantime I just hope the crack in my screen doesn't get any larger or more noticeable.

If anything new happens with this issue I will be sure to post it for other consumers.

Thanks again for the reply.


Collapse -
Cracked screen update
by JoeP89 / December 8, 2012 3:31 AM PST
In reply to: Cracked Plasma screen

Just an update for those interested:

My tv eventually went blank and put itself in a self-protection mode. There was nothing to do except call a TV repair guy.

Panasonic covered the TV under warranty. It was repaired (new screen and 2 new boards). My TV guy had to take pictures and talk to Pan but they were reasonable and agreed that it was a defect. Apparently, some pixels shorted out and caused excessive heat and the crack and the eventual complete failure. He told me that this does not reset the one-year warranty back to another year, so if it happens again I will be stuck. He also rolled his eyes when I mentioned Samsung. <div>
Panasonic was fair about this and the tv is working fine again.

Collapse -
Thanks for the update.
by R. Proffitt Forum moderator / December 8, 2012 4:06 AM PST
In reply to: Cracked screen update

It's nice when it gets taken care of.

Collapse -
I have the same problem on my Panasonic TV
by ISAC79 / April 19, 2013 5:34 AM PDT
In reply to: Cracked screen update

I opened a case and they escalated it to upper managament I think and they told me this problem os not coverage by the warranty.
I wonder if you can give the phone numbers of Panasonic or the person's name you talked to to have my TV repair but is the same problem here.

Collapse -
I have the same problem
by ckarve / October 7, 2013 9:15 PM PDT

I have the same problem with my Panasonic 50" plasma TV, and much to my disappointment, it is not being considered under warranty by Panasonic.

Please help in any way.


Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Big screens for the big game

Still looking for the best TV deals ahead of Sunday's game? Here are our top three big screen picks.